Service Not Available on Popup RRS feed

  • Question

  • Users are able to log into the portal and make requests, but when approvers attempt to submit an approval or rejection, the action fails and "Service not available" appears on the popup.
    In the error log, it says:

    The Portal cannot connect to the middle tier using the web service interface.  This failure prevents all portal scenarios from functioning correctly.

    The cause may be due to a missing or invalid server url, a downed server, or an invalid server firewall configuration.

    Ensure the portal configuration is present and points to the resource management service.

    I can get to the service using http://ServiceFQDN:5725 and I have had no trouble with the sync engine being able to connect to the service. In Microsoft.ResourceManagement.Service.exe.config, I have the following:
    <resourceManagementClient resourceManagementServiceBaseAddress="ServiceFQDN" />
      <resourceManagementService externalHostName="ServiceFQDN" />
    ... and in web.config:
    <resourceManagementClient resourceManagementServiceBaseAddress="http://ServiceFQDN:5725" timeoutInMilliseconds="60000" />
    Looking for any guidance or solutions to this issue.
    Friday, October 11, 2019 8:38 PM