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Outlook Anywhere logon prompt RRS feed

  • Question

  • Hi,

    Have a customer who runs Exchange Server 2010 and Outlook 2007/2010 using outlook anywhere.

    Everything related to Outlook Anywhere is set up to basic authentication (TMG, /rpc vDir)

    When they fire up Outlook they receive a basic auth prompt which they should - but its populated with the SMTP adress.

    The users need change the login from e-mailadress to domain\username and then type the password.

    Is there a way to stick with the e-mail adress and just type the password?

    If so, what do I need to change in AD on the users, what to change on TMG and /RPC vDir?

    Any hints appreciated!

    thx!

    Friday, August 31, 2012 7:35 AM

All replies

  • On Fri, 31 Aug 2012 07:35:14 +0000, [fredrik] wrote:
     
    >
    >
    >Hi,
    >
    >Have a customer who runs Exchange Server 2010 and Outlook 2007/2010 using outlook anywhere.
    >
    >Everything related to Outlook Anywhere is set up to basic authentication (TMG, /rpc vDir)
    >
    >When they fire up Outlook they receive a basic auth prompt which they should - but its populated with the SMTP adress.
    >
    >The users need change the login from e-mailadress to domain\username and then type the password.
    >
    >Is there a way to stick with the e-mail adress and just type the password?
     
    Is the user's UPN the same as their e-mail address?
     
    >If so, what do I need to change in AD on the users, what to change on TMG and /RPC vDir?
    >
    >Any hints appreciated!
     
    This isn't a server question, it's a desktop question. Check "Control
    Panel -> User Accounts -> Manage Your Credentials" and remove the
    "remembered" credential.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Marked as answer by Fiona_Liao Thursday, September 6, 2012 8:24 AM
    • Unmarked as answer by [zid] Wednesday, September 12, 2012 8:24 AM
    Friday, August 31, 2012 9:30 PM
  • Hi Fred,

    Unlike OWA, we can not setup credential format for Outlook Anywhere.

    Rich might be right, please take a try. IF the issue continues, please create a new Outlook profile and then try again.

    Hope it is  helpfu.


    Fiona Liao

    TechNet Community Support

    • Marked as answer by Fiona_Liao Thursday, September 6, 2012 8:23 AM
    • Unmarked as answer by [zid] Wednesday, September 12, 2012 8:23 AM
    Monday, September 3, 2012 2:50 AM
  • Hi,

    Any updates? If your question is answered it would be nice if you mark it accordingly. Thanks,


    Fiona Liao

    TechNet Community Support

    Wednesday, September 5, 2012 3:06 AM
  • Hi,

    No it has not been solved.

    We have like 1000 users that are part of active directory in terms of their computer has access and is attached to the network. then we have about 500 users spread across the nordic region (several countries) that only have outlook installed, so no connection to AD at all.

    Another aspect of this is that our TMG is not part of AD. The TMG is used by several customers that we are hosting.

    Thats why we are running basic and not NTLM, which we would have prefered.

    anyway around this?

    Wednesday, September 12, 2012 6:25 AM
  • On Wed, 12 Sep 2012 06:25:32 +0000, [fredrik] wrote:
     
    >No it has not been solved.
     
    Well, what have you done to try resolving it? That dialog box is
    populated by the client when it receives the challenge from TMG, not
    by TMG.
     
    Are you using FBA with basic authentication? Or are you just passing
    the connection straight through to the CAS machines? Either way, it's
    still the client that populates the credentials fields.
     
    >We have like 1000 users that are part of active directory in terms of their computer has access and is attached to the network. then we have about 500 users spread across the nordic region (several countries) that only have outlook installed, so no connection to AD at all.
    >
    >Another aspect of this is that our TMG is not part of AD. The TMG is used by several customers that we are hosting.
    >
    >Thats why we are running basic and not NTLM, which we would have prefered.
    >
    >anyway around this?
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Wednesday, September 12, 2012 1:13 PM
  • Thanks for your update and letting me know your concern. I think you can still enable NTLM through TMG.

    Refer to:

     http://blogs.technet.com/b/exchange/archive/2011/01/17/using-ntlm-outlook-anywhere-authentication-through-forefront-tmg-and-uag.aspx


    Fiona Liao

    TechNet Community Support

    • Proposed as answer by Fiona_Liao Friday, September 14, 2012 8:39 AM
    Thursday, September 13, 2012 1:57 AM
  • Hello,

    Any update?

    If no more questions on this thread, we may mark it as answered. Thanks.


    Fiona Liao

    TechNet Community Support

    Tuesday, September 18, 2012 5:39 AM