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Blue Screen with MiniDump link attached. RRS feed

  • Question

  • Hi, 

    I've just built a new computer and have been having random Blue Screen. The system will just crash and restart after the BSOD.

    For the first few times it didnt even create a minidump file.

    Here is the link to a zip of my minidump files:

    https://skydrive.live.com/redir.aspx?cid=4654547677cdb343&resid=4654547677CDB343!153&parid=4654547677CDB343!151&authkey=!AEtjR9vGSp2rxBQ

    Thank you very much.

    Thursday, March 15, 2012 9:09 AM

Answers

All replies

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffffa802c595758, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff88001140951, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000002, (reserved)

    Debugging Details:
    ------------------


    Could not read faulting driver name

    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003110100
     fffffa802c595758

    FAULTING_IP:
    avc3+61951
    fffff880`01140951 488b36          mov     rsi,qword ptr [rsi]

    MM_INTERNAL_CODE:  2

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0x50

    PROCESS_NAME:  System

    CURRENT_IRQL:  0

    TRAP_FRAME:  fffff88005bec6e0 -- (.trap 0xfffff88005bec6e0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
    rdx=fffffa802c595758 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88001140951 rsp=fffff88005bec870 rbp=00000000009fb5f3
     r8=fffffa800c59a050  r9=fffffa800c59a050 r10=fffffa800c59a050
    r11=fffff88005bec908 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    avc3+0x61951:
    fffff880`01140951 488b36          mov     rsi,qword ptr [rsi] ds:00000000`00000000=????????????????
    Resetting default scope

    LAST_CONTROL_TRANSFER:  from fffff80002e89c50 to fffff80002eded40

    STACK_TEXT:  
    fffff880`05bec578 fffff800`02e89c50 : 00000000`00000050 fffffa80`2c595758 00000000`00000000 fffff880`05bec6e0 : nt!KeBugCheckEx
    fffff880`05bec580 fffff800`02edce6e : 00000000`00000000 fffffa80`2c595758 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x43d76
    fffff880`05bec6e0 fffff880`01140951 : 00000000`00000000 fffff880`01135760 00000000`00000000 fffff880`01135984 : nt!KiPageFault+0x16e
    fffff880`05bec870 00000000`00000000 : fffff880`01135760 00000000`00000000 fffff880`01135984 00000000`00000000 : avc3+0x61951


    STACK_COMMAND:  kb

    FOLLOWUP_IP:
    avc3+61951
    fffff880`01140951 488b36          mov     rsi,qword ptr [rsi]

    SYMBOL_STACK_INDEX:  3

    SYMBOL_NAME:  avc3+61951

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: avc3

    IMAGE_NAME:  avc3.sys

    DEBUG_FLR_IMAGE_TIMESTAMP:  4f34f2e2

    FAILURE_BUCKET_ID:  X64_0x50_avc3+61951

    BUCKET_ID:  X64_0x50_avc3+61951

    Followup: MachineOwner
    ---------

    0: kd> lmvm avc3
    start             end                 module name
    fffff880`010df000 fffff880`0118d000   avc3     T (no symbols)           
        Loaded symbol image file: avc3.sys
        Image path: \SystemRoot\system32\DRIVERS\avc3.sys
        Image name: avc3.sys
        Timestamp:        Fri Feb 10 11:35:14 2012 (4F34F2E2)
        CheckSum:         000AE7BB
        ImageSize:        000AE000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    -------------------------------------------------------------

    Bug Check Code 0x50: http://msdn.microsoft.com/en-us/library/windows/hardware/ff559023%28v=vs.85%29.aspx

    The BSOD was caused by avc3.sys driver. More about it: http://systemexplorer.net/db/avc3.sys.html

    As I see, it is a new driver. Please report that to BitDefender Technical Support or install this software.



    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
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    Microsoft Certified Trainer

    Thursday, March 15, 2012 3:02 PM
  • Hi,

    Please uninstall BitDefender AVC first and check it again. Update the BIOS and drivers to the latest.
    You may download and install Microsoft Security Essentials (for free) instead.
    http://windows.microsoft.com/en-US/windows/products/security-essentials


    If the issue persists, please perform clean boot and check it again.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135

    Here is one related article about fixing fltgmr.sys issue can be referred to.

    How To Prevent fltmgr.sys Blue Screen Errors
    http://www.personalcomputerfixes.com/general-errors/how-to-prevent-fltmgr-sys-blue-screen-errors/
    Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Hope that helps.

    Friday, March 16, 2012 9:11 AM
  • Hi, 

    I've just built a new computer and have been having random Blue Screen. The system will just crash and restart after the BSOD.

    For the first few times it didnt even create a minidump file.

    Here is the link to a zip of my minidump files:

    https://skydrive.live.com/redir.aspx?cid=4654547677cdb343&resid=4654547677CDB343!153&parid=4654547677CDB343!151&authkey=!AEtjR9vGSp2rxBQ

    Thank you very much.

    Since you mention is a new build, did you ensure the heatsink is seated properly on the processor itself, there shouldn't be any gap inbetween. Check the processor temps, under health status or hardware monitor depending which bios you're running.

    If the processor temps hit between 60-80, it has to do with the heatsink not mounted properly.

    Btw did you did a clean install of windows after you setup the comp?


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Friday, March 16, 2012 9:36 AM
    Answerer
  • Hi, 

    Thanks for the replies. It is  a clean install. I've check the heatsink mounting and also the temp of the cpu. All of them seems normal. 

    I've updated the bios and cleaned the registry.

    The crash still occur randomly. 

    I've here another set of minidump.

    https://skydrive.live.com/redir.aspx?cid=4654547677cdb343&resid=4654547677CDB343!154&parid=4654547677CDB343!151

    Thursday, March 22, 2012 11:11 PM
  • Hi, 

    Thanks for the replies. It is  a clean install. I've check the heatsink mounting and also the temp of the cpu. All of them seems normal. 

    I've updated the bios and cleaned the registry.

    The crash still occur randomly. 

    I've here another set of minidump.

    https://skydrive.live.com/redir.aspx?cid=4654547677cdb343&resid=4654547677CDB343!154&parid=4654547677CDB343!151


    Thanks for the clarification. I suggest you to run memtest or windows memory diagnostic to ensure that the crash & random blue screen has nothing to do with memory.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Friday, March 23, 2012 10:44 AM
    Answerer
  • Alternatively you might want to test each ram & booting up one piece at a time


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Friday, March 23, 2012 10:50 AM
    Answerer
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    BAD_POOL_HEADER (19)
    The pool is already corrupt at the time of the current request.
    This may or may not be due to the caller.
    The internal pool links must be walked to figure out a possible cause of
    the problem, and then special pool applied to the suspect tags or the driver
    verifier to a suspect driver.
    Arguments:
    Arg1: 0000000000000003, the pool freelist is corrupt.
    Arg2: fffffa800b1c0010, the pool entry being checked.
    Arg3: fffffa80031c0010, the read back flink freelist value (should be the same as 2).
    Arg4: fffffa800b1c0010, the read back blink freelist value (should be the same as 2).

    Debugging Details:
    ------------------


    BUGCHECK_STR:  0x19_3

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    PROCESS_NAME:  swtor.exe

    CURRENT_IRQL:  2

    LAST_CONTROL_TRANSFER:  from fffff80002fb970f to fffff80002e8cd40

    STACK_TEXT:  
    fffff880`0a1ab348 fffff800`02fb970f : 00000000`00000019 00000000`00000003 fffffa80`0b1c0010 fffffa80`031c0010 : nt!KeBugCheckEx
    fffff880`0a1ab350 fffff800`02fbb1a1 : fffffa80`06f5e788 fffffa80`07415770 00000000`00000000 00000000`00000001 : nt!ExDeferredFreePool+0xcbb
    fffff880`0a1ab3e0 fffff880`04a05aaa : fffff8a0`02104460 fffffa80`093e9000 fffff8a0`6d4d6956 fffffa80`00000174 : nt!ExFreePoolWithTag+0x411
    fffff880`0a1ab490 fffff880`04a1ac97 : fffff8a0`08058b10 fffff880`04a1b5fd 00000000`6d4d6956 00000000`00000174 : dxgmms1!DXGFASTMUTEX::`scalar deleting destructor'+0xb6
    fffff880`0a1ab4c0 fffff880`04a0198f : fffffa80`0ba59040 fffff8a0`0eed5ce0 fffffa80`093e9000 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::DestroyOneAllocation+0x2bf
    fffff880`0a1ab5a0 fffff880`0551b06f : 00000000`00000000 00000000`00000000 fffff8a0`003cc000 00000000`00000174 : dxgmms1!VidMmDestroyAllocation+0x4f
    fffff880`0a1ab5d0 fffff880`0551a65f : fffff8a0`003cc000 00000000`00000000 fffff8a0`00000000 00000000`00000000 : dxgkrnl!DXGDEVICE::DestroyAllocations+0x5eb
    fffff880`0a1ab6c0 fffff880`0551a8e1 : fffff8a0`003cc000 fffff8a0`003cc000 00000000`00000001 00000000`00000000 : dxgkrnl!DXGDEVICE::ProcessTerminationList+0xa3
    fffff880`0a1ab710 fffff880`0551e79c : fffff8a0`0efb6f00 fffff880`0a1abb60 fffffa80`093b5000 fffff880`054e53af : dxgkrnl!DXGDEVICE::TerminateAllocations+0xb9
    fffff880`0a1ab760 fffff880`05520e57 : fffff8a0`003cc000 fffff880`0a1ab870 00000000`fffa4001 00000000`00000001 : dxgkrnl!DXGDEVICE::DestroyAllocation+0x448
    fffff880`0a1ab7f0 fffff960`001ff642 : 00000000`00000000 fffffa80`09e90610 00000000`00000020 00000000`738e6168 : dxgkrnl!DxgkDestroyAllocation+0x9bf
    fffff880`0a1abab0 fffff800`02e8bfd3 : fffffa80`09e90610 00000000`00000388 00000000`00000000 fffffa80`09c1dbe0 : win32k!NtGdiDdDDIDestroyAllocation+0x12
    fffff880`0a1abae0 00000000`7390141a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0cb1e048 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7390141a


    STACK_COMMAND:  kb

    FOLLOWUP_IP:
    nt!ExDeferredFreePool+cbb
    fffff800`02fb970f cc              int     3

    SYMBOL_STACK_INDEX:  1

    SYMBOL_NAME:  nt!ExDeferredFreePool+cbb

    FOLLOWUP_NAME:  Pool_corruption

    IMAGE_NAME:  Pool_Corruption

    DEBUG_FLR_IMAGE_TIMESTAMP:  0

    MODULE_NAME: Pool_Corruption

    FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+cbb

    BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+cbb

    Followup: Pool_corruption
    ---------

    -------------------------------------------------

    Bug Check Code 0x19: http://msdn.microsoft.com/en-us/library/windows/hardware/ff557389%28v=vs.85%29.aspx

    This indicates that a pool header is corrupt.

    Please try proceeding like that:

    • Update all possible drivers especially graphic card ones
    • Uninstall all unused programs
    • Perform a clean boot: http://support.microsoft.com/kb/929135
    • Update all your firmares and BIOS
    • Run memtest86+ to check if all is okay with your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    Friday, March 23, 2012 12:38 PM
  • I ran windows memory diagnostic but it found no error. Going to try memtest86.

    Edit: Memtest86 : no error 

    • Edited by AKiwiTail Saturday, March 24, 2012 5:53 AM
    Saturday, March 24, 2012 4:34 AM
  • I ran windows memory diagnostic but it found no error. Going to try memtest86.

    Edit: Memtest86 : no error 

    Have you try swapping to a workable graphic card so far? When you mention random crash, is how often? Does it happen daily or only occurs during gaming?

    I assume you didn't OC your rig? All setting in bios is at default?


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Saturday, March 24, 2012 12:56 PM
    Answerer
  • It happens randomly... Sometimes it bsod when i leave it idle.... earlier it bsod when i unpugged my usb thumb drive....

    Everything is default... No OC... :<

    Sunday, March 25, 2012 12:55 PM
  • Hi,

    You may need to use driver verifier to help identify the cause, see my post here for troubleshooting this error:

    http://mikemstech.blogspot.com/2011/12/troubleshooting-0x50.html
    • Marked as answer by Arthur Xie Tuesday, April 3, 2012 3:33 AM
    Thursday, March 29, 2012 7:08 PM