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Code 39 cd drive RRS feed

  • Question

  • Hey my cd drive stopped workin on now it says i have a code 39 in teh device manager, help please
    Friday, December 5, 2008 2:27 AM

Answers

  • Hi

     

    Code 39
    CM_PROB_DRIVER_FAILED_LOAD
    Description: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.

     

    If this is a system that came with Vista pre-installed, your best option is to contact the support for the computer manufacturer.

     

    They will know which CD Drive is installed in that system and they will have the most current drivers available. There may also be a  known issue with that drive that they will be aware of.

     

    Let us know what you find.

     


    If this post helps to resolve your issue, click the Mark as Answer button at the top of this message.

    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience
    Friday, December 5, 2008 3:44 AM
    Moderator
  •  

    Hi,

     

    Please refer to the following steps to troubleshoot the problem.

     

    Step 1: If you have installed any CD/DVD-burning software, please temporarily remove them from "Control Panel"-> "Programs and Features".

     

    Step 2: Modify the Registry

    ====================

    1. Click the Start Button, type regedit in the "Start Search" text box and then press ENTER.

     

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

     

    5. Restart the computer

     

    Step 3: Remove the DVD-ROM drive

    ===========================

    1. Click the Start Button, type devmgmt.msc in the “Start Search” box and press Enter.

    2. Expand "DVD/CD-ROM drives".

    3. Right click the DVD-ROM drive, and click "Uninstall".

     

    Then, please restart the computer. Does the DVD-ROM work properly now?

     

    Hope it helps.

    Monday, December 8, 2008 7:38 AM
    Moderator

All replies

  • Hi

     

    Code 39
    CM_PROB_DRIVER_FAILED_LOAD
    Description: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.

     

    If this is a system that came with Vista pre-installed, your best option is to contact the support for the computer manufacturer.

     

    They will know which CD Drive is installed in that system and they will have the most current drivers available. There may also be a  known issue with that drive that they will be aware of.

     

    Let us know what you find.

     


    If this post helps to resolve your issue, click the Mark as Answer button at the top of this message.

    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience
    Friday, December 5, 2008 3:44 AM
    Moderator
  •  

    Hi,

     

    Please refer to the following steps to troubleshoot the problem.

     

    Step 1: If you have installed any CD/DVD-burning software, please temporarily remove them from "Control Panel"-> "Programs and Features".

     

    Step 2: Modify the Registry

    ====================

    1. Click the Start Button, type regedit in the "Start Search" text box and then press ENTER.

     

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

     

    5. Restart the computer

     

    Step 3: Remove the DVD-ROM drive

    ===========================

    1. Click the Start Button, type devmgmt.msc in the “Start Search” box and press Enter.

    2. Expand "DVD/CD-ROM drives".

    3. Right click the DVD-ROM drive, and click "Uninstall".

     

    Then, please restart the computer. Does the DVD-ROM work properly now?

     

    Hope it helps.

    Monday, December 8, 2008 7:38 AM
    Moderator