locked
In 1710 search has stopped working! RRS feed

  • Question

  • I can search using a custom folder but if I try to search on the search bar "No Results / Fine more on the server". (There is no server, it's just the PST). It isn't even saying that indexing is in progress.

    http://Frankston.com

    Tuesday, November 28, 2017 6:49 PM

All replies

  • Hi,

    Is there any other user affected by the same issue in your orgainzation?

    I couldn't reproduce this issue when testing in my Outlook 2016 1710 build. Is there any special step I need to pay attention to when testing? 

    Does this issue continue if we try starting Outlook in safe mode? Press Win key + R to open the Run command, type outlook /safe and hit Enter.

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, November 29, 2017 2:59 AM
  • Search works in safe mode because it doesn't use the Windows search engine. That helps isolate the problem but doesn't solve it. Ideas for how to isolate the problem

    http://Frankston.com

    Wednesday, November 29, 2017 3:31 AM
  • Just did indexer trouble shooting for email and it said there's a permission problem. But nothing changed -- will check back in a while. In any case it shouldn't say "no result" but instead give a warning. So don't think it's a fix but will see ...

    http://Frankston.com

    Wednesday, November 29, 2017 3:35 AM
  • Trouble shooter didn't help at all.

    Still having the problem. In the past when Outlook failed it would say trying. This time it isn't even trying.


    http://Frankston.com

    Wednesday, November 29, 2017 6:23 AM
  • Search works in safe mode because it doesn't use the Windows search engine. That helps isolate the problem but doesn't solve it. 

    Correct. Windows search is disabled when starting Outlook in safe mode.

    Does it happen with all PST file or just the particular PST file? Have you tried testing with other PST files? Maybe you can try using the Scanpst.exe tool to scan and repair the PST file and then try testing again. For your convenience:

    https://support.office.com/en-us/article/Repair-Outlook-Data-Files-pst-and-ost-25663bc3-11ec-4412-86c4-60458afc5253

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, December 1, 2017 9:19 AM
  • Did a scanpst just in case - but it's all PSTs and if I look at search it says 33000 items waiting to indexed and indexing has indexed 750000 so far and Outlook is included

    http://Frankston.com

    Friday, December 1, 2017 4:34 PM
  • Mysteriously it started working last night. Glad it did but not comforted that I have no idea why.

    http://Frankston.com

    • Proposed as answer by Steve Fan Monday, December 4, 2017 9:49 AM
    Saturday, December 2, 2017 6:01 PM
  • Great! Thank you for letting us know that.

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    • Edited by Steve Fan Monday, December 4, 2017 9:50 AM
    Monday, December 4, 2017 9:49 AM