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Display Driver has stopped responding RRS feed

  • Question

  • hey there, please bear with me as i attempt to give all the details pertinent to this query, as I am not super computer- savvy. Let me know if additional info is needed.

     

    Operating System: Windows 7 home premuim 64-bit

    System: (brand new) Dell Inspiron 17R (Inspiron N7010)

    Processor: Intel Core i5 CPU    M 460 @253GHz (4 CPUs), ~2.5GHz

    Direct X Version 11

     

    This error message pops up while playing the Sims 3, usually while on large lots, sometimes after hours of playing and sometimes after only a few minutes. I've tried running the game in window mode, which did not help the problem, but allowed me to see the error message.

    Windows help and support offers the following suggestion: open screen resolution- click advanced settings- click troubleshoot tab- click change settings- move hardware accelerator slider to full, however when I go to advanced settings, the change settings is not clickable. it says "if your current display driver allows you to change settings, click this button" but it's not clickable for me, so how would I change hardware acceleration? Intel site says there are no updates for my driver.

    any idea how to fix this? My "Intel graphics and Media control panel" is set to "maximum performance" under "power plans." I scanned my computer at the Sims site to see if it met the requirements for playing (http://www.ea.com/games/the-sims-3# ) and it said my computer exceeds the minimum requirements to play.

     

    Please help, and let me know if additional info is needed. This is a brand-new laptop and I had high hopes for playing the Sims 3.

    • Edited by GTkitt12 Friday, January 14, 2011 10:23 PM spelling error
    Friday, January 14, 2011 10:22 PM

Answers

  • Hi,

    the download page also offers ATI drivers so my guess is, that the laptop also have an ATI/AMD graphic chip. Also mentioned here: http://www.dell.com/us/p/inspiron-17r/pd#TechSpec (1024 (MB) ATI HD5470 Mobility Radeon<sup class="trademark">TM</sup> )

    The Intel drivers are known to be buggy in games. So look at the manual how to switch to the ATI Radeon chip.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by GTkitt12 Saturday, January 15, 2011 7:53 PM
    Saturday, January 15, 2011 7:48 PM

All replies

  • Please install the latest Intel graphic card driver:

    http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+controllers&ProductProduct=Intel%C2%AE+HD+Graphics&ProdId=3231&LineId=1101&FamilyId=39


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, January 14, 2011 11:19 PM
  • Thank you for the quick reply!

    would that be the first download on the page you linked to (Intel Graphics Driver for Windows 7 and vista), or the third (Intel Graphics Media Accelerator Driver for windows 7 and vista)? Or both? I'm sorry for being such a dunce, downloading the driver now.

    Edit: upon trying to install the driver (1st download on the page), I get the following error message: "The setup program failed to install one or more device drivers. Setup will exit."

    =0( !@#$% ...any idea what i can do next?

     

    The Intel Driver Update Utility provides the following:

    Product Deteted: Intel HD Graphics

    Current Driver Installed: 8.15.10.2104

    A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

    looks like i'm SOL for new drivers..?

     

     

    • Edited by GTkitt12 Friday, January 14, 2011 11:55 PM more info
    Friday, January 14, 2011 11:45 PM
  • download the driver from the Dell site:

    http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=INSPIRON_N7010&os=W764&osl=EN


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, January 15, 2011 12:34 AM
  • Hey there, thanks again for the reply!

    so I've downloaded the driver from the Dell site successfully, and ran the game. Unfortunately, the problem happened again. Poo...i don't suppose you have any ideas? Thank you for your time.

    Saturday, January 15, 2011 7:08 PM
  • Hi,

    the download page also offers ATI drivers so my guess is, that the laptop also have an ATI/AMD graphic chip. Also mentioned here: http://www.dell.com/us/p/inspiron-17r/pd#TechSpec (1024 (MB) ATI HD5470 Mobility Radeon<sup class="trademark">TM</sup> )

    The Intel drivers are known to be buggy in games. So look at the manual how to switch to the ATI Radeon chip.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by GTkitt12 Saturday, January 15, 2011 7:53 PM
    Saturday, January 15, 2011 7:48 PM
  • thank you so much for your help, i'll try to switch or bring it in somewhere. i really appreciate you taking the time to respond and deal with how computer-illiterate i am :) thanks again
    Saturday, January 15, 2011 7:53 PM
  • I have the exact same problem when I am playing the sims 3....i have an HP laptop and have tried updating the intel graphics driver and the direct x and nothing works...i am so frustrated... :( The laptop cost so much I dont want to have to pay to get a new graphics card along with it....
    Sunday, January 16, 2011 7:02 AM
  • I'm sorry to hear that, but at least i'm not alone with this problem! ugh, i've been a sims fan since the first incarnation of the game, and was so excited for the sims 3 and can't even enjoy playing :( i'll probably wind up getting a new graphics card, but it's such b.s.! this laptop is supposed to be really good, and it can't even handle a game that came out 3 freaking years ago? THANKS INTEL

    Sunday, January 16, 2011 6:53 PM
  • the cause are the bad Intel drivers.

    @ lbear121

    have you tried if you can switch to the AMD/ATI chip?


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, January 16, 2011 7:51 PM