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DPM Agent RTM Installation Problem RRS feed

  • Question

  • [This question was also asked in the old DPM discussion group]

    I am trying to install the RTM version of DPM2010 Agent on a server with Windows Server 2008 SP2 x64.

    Ather the Upgrade of the Agent via the UI failed, I tried it the manual way
    The manual upgrade also failed: DPMAgentInstaller_x64 [FQDN servername]

    Installation of a knowledge base article 975759 has failed. This is required
    for the DPM agent to function correctly. Install knowledge base article 975759 from
    http://go.microsoft.com/fwlink/?LinkId=184897, and then try installing the
    DPM Agent again.
    Check log files in [WINDIR]Temp\MSDPM*.LOG
    Press Enter key to close the window

    I requested KB975759

    KB-artikelnummers: 975759
    Taal: All (Global)
    Platform: x64
    Locatie:
    (http://hotfixv4.microsoft.com/Windows%20Vista/sp3/Fix284421/6000/free/398048_intl_x64_zip.exe

    The problem is that I cannot get the hotfix installed
    "The following hotfixes were not installed:
    Hotfix for Windows KB975759

    Hope someone has an idea!

    Regards

    Hans Vredevoort



    Information from the log file:
    13DC 1BEC 06/08 11:52:55.159 06 installagent.cpp(115) NORMAL Agent
    installation started
    13DC 1BEC 06/08 11:52:55.159 06 bootstrapmsihelper.cpp(223) ACTIVITY The
    agent bootstrapper is doing prerequisite checks
    13DC 1BEC 06/08 11:52:55.159 06 bootstrapmsihelper.cpp(1110) NORMAL OS
    version more than or equal to Win2K3SP2.
    13DC 1BEC 06/08 11:52:55.159 06 bootstrapmsihelper.cpp(1141) NORMAL Querying for DPMRA with Upgrade code: {EFF053DE-592F-5574-9AA3-64662A944952}
    13DC 1BEC 06/08 11:52:55.159 06 bootstrapmsihelper.cpp(1220) NORMAL Querying for DPMRA with product code: {5EB850FE-84F7-4856-A203-0F80BC93C66A}
    13DC 1BEC 06/08 11:52:55.159 06 bootstrapmsihelper.cpp(502) NORMAL The
    agent bootstrapper is installing prerequisite KBs (KB975759)
    13DC 1BEC 06/08 11:52:57.295 06 bootstrapmsihelper.cpp(307) NORMAL The
    KB975759 is not found
    13DC 1BEC 06/08 11:52:57.295 06 bootstrapmsihelper.cpp(330) NORMAL Launching
    Process C:\Windows\System32\wusa.exe
    "e:\5b7484d527eaa96f392f4a5e\Windows6.0-KB975759-x64.msu" /quiet /norestart
    13DC 1BEC 06/08 11:53:08.459 06 bootstrapmsihelper.cpp(367) WARNING Process KB975759 failed with exit code 14098
    13DC 1BEC 06/08 11:53:08.459 06 bootstrapmsihelper.cpp(391) WARNING Failed: Hr: = [0x80004005] : F: lVal : hr
    13DC 1BEC 06/08 11:53:08.459 06 bootstrapmsihelper.cpp(398) WARNING Failed: Hr: = [0x80004005] LaunchAndWaitForProcess returned
    13DC 1BEC 06/08 11:53:08.459 06 bootstrapmsihelper.cpp(536) NORMAL Hr: =
    [0x80004005] KB975759 installed returned
    13DC 1BEC 06/08 11:53:08.459 06 bootstrapmsihelper.cpp(540) NORMAL Hr: =
    [0x80004005] KB install failed, converting this to E_COORD_KB975759_FAILED
    13DC 1BEC 06/08 11:53:08.459 06 bootstrapmsihelper.cpp(541) WARNING Failed:
    Hr: = [0x80990a1c] : F: lVal : ((HRESULT) (((unsigned long)(1)<<31) |
    ((unsigned long)(0x99)<<16) | ((unsigned long)(0x00000000 + 0xA10 + (0x0C))))
    )
    13DC 1BEC 06/08 11:53:08.459 06 bootstrapmsihelper.cpp(557) WARNING Failed: Hr: = [0x80990a1c] InstallPrereqKBs failed
    13DC 1BEC 06/08 11:53:08.459 06 bo

    • Moved by Praveen D [MSFT] Monday, July 19, 2010 6:51 AM Moving to DPM Setup Forum (From:Data Protection Manager)
    Tuesday, June 8, 2010 12:31 PM

Answers

  • Hi, As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as "Answered". Either the previous steps should be helpful for many similar scenarios and will be marked as answer, or this post will be marked as answer in order to close the thread. Feel free to re-open the thread if you have additional information about this specific case or to open a new thread for a new case. In addition, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks,


    Bob Cornelissen - BICTT (My Blog about SCOM) - MVP 2012 and Microsoft Community Contributor 2011 + 2012 Recipient

    Sunday, November 11, 2012 9:52 AM
    Moderator

All replies

  • I think you are on the right path by installing it manually.  The issue is obviously with the failure to install the fix.  Since you have already requested and downloaded it, I would try to install KB975759 using the command line so you can possibly see if any other errors are returned and also look for any logs the hotfix application is logging to.
    Thanks, Chris - [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights
    Tuesday, June 8, 2010 12:57 PM
  • Thanks for your reply Chris.

    When I install KB975759 manually I get these errors in the System Event Log:

    Installation Failure: Windows failed to install the following update with error 0x80073712: Hotfix for Windows (KB975759). ID 20

    Windows Servicing failed to complete the process of setting package KB975759 (Hotfix) into Absent(Absent) state ID 7375

    Windows Servicing identified that package KB975759(Hotfix) is not applicable for this system. ID 4374

    The strange thing is server is part of a SQL Server cluster. The other node accepted the DPM Upgrade without a problem.

    Thanks, Hans

    Tuesday, June 8, 2010 1:14 PM
  • Looks like it's probably a problem with the CBS manifest being corrupt.  Here's an article for Vista that talks about it.  The first option in the article may work in your situation.

    957310 Error message when you try to install updates from the Windows Update or Microsoft Update Web site: "0x80073712"
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;957310

    Hope this helps!


    Thanks, Chris - [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights
    Tuesday, June 8, 2010 2:06 PM
  • Hi Hans,

    Please make sure that you are running the RTM version of Windows Server 2008 SP2 x64. and not any pre-released version.


    Thanks, Nutesh Garg [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights
    Wednesday, June 9, 2010 6:20 AM
  • Build is RTM 6.0.6002

    Thx. Hans

    Wednesday, June 9, 2010 8:04 AM
  • Hi Nutesh,

    I ran System Update Readiness tool (Checksur.exe), option 1.
    It installed 10 updates successfully.

    Unfortunately it still refuses to install KB975759 (this time from the DPM2010 RTM DVD):
    System Log: Installation Failure: Windows failed to install the following update with error 0x80073712: Hotfix for Windows (KB975759).

    C:\Windows\Logs\CBS:

    =================================
    Checking System Update Readiness.
    Binary Version 6.0.6002.22285
    Package Version 7.0
    2010-06-08 17:06

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store
    (f) CSI Payload File Missing 0x00000000 jsproxy.dll amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_6.0.6001.18023_none_5df4f0075a3e0703 
    (f) CSI Payload File Missing 0x00000000 wininet.dll amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_6.0.6001.18023_none_5df4f0075a3e0703 
    (f) CSI Payload File Missing 0x00000000 jsproxy.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_6.0.6001.18023_none_01d65483a1e095cd 
    (f) CSI Payload File Missing 0x00000000 wininet.dll x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_6.0.6001.18023_none_01d65483a1e095cd 
    (f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-filtermanager-core_31bf3856ad364e35_6.0.6002.22250_none_6f621524f995f7fa.manifest amd64_microsoft-windows-filtermanager-core_31bf3856ad364e35_6.0.6002.22250_none_6f621524f995f7fa 

    Wednesday, June 9, 2010 8:16 AM
  • I can add to this that on the second cluster node the installation went fine, so the problem can be limited to this particular cluster node.

    After a second run of the System Update Readiness tool, only one file is missing:
    Should I now run step 2 to repair the missing files?

    Hans

    Wednesday, June 9, 2010 9:01 AM
  • Hi, As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as "Answered". Either the previous steps should be helpful for many similar scenarios and will be marked as answer, or this post will be marked as answer in order to close the thread. Feel free to re-open the thread if you have additional information about this specific case or to open a new thread for a new case. In addition, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks,


    Bob Cornelissen - BICTT (My Blog about SCOM) - MVP 2012 and Microsoft Community Contributor 2011 + 2012 Recipient

    Sunday, November 11, 2012 9:52 AM
    Moderator