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Problem with resource calendars using Outlook 2007 with Exchange 2007 RRS feed

  • Question

  • Hi!

    I have an issue with users running Outlook 2007 that want's to add a resource calendar as any shared calendar from co-workers so

    they can be viewed tiled.

     

    The scheduling assistant works with the room resources as intended but as soon as one tries to open the room in "the the old fashioned way" the system will return an error stating that the user does not have enough privileges and ask if the user want to request access from the user.

    Naturally this works without problem in outlook 2010 that differs between users and resources out of the box.

     

    My problem is that some users do not accept using the scheduling assistant and want it to work as it did back in 2003 (you all know the story).

     

    My question is:

    Is there and update for Outlook 2007 that adds the enhanced recourse support that the 2010 version has or is the only way to upgrade to 2010 for these users who still run 2007  (I have failed to find one)

     

    The bottom line for this is that I am trying to get rid of calendars in public folders and for that I need to present the same + better functionality for the users.

     

    Any help is appreciated.

     

    Sincerely

    Pierre Maier

    Windows Specialist

    Itera networks

    Sweden

    Monday, September 26, 2011 1:57 PM

Answers

  • Hi Pierre Maier,

    It is a new feature of Outlook 2010 to open the calendar foler from Room list. I would suggest you upgrade all your Outlook clients to version 14 so that you can use this new feature.

    As a workaround, you may grand the Reviewer permission on the room calendar folder for the legacy Outlook clients. See http://social.technet.microsoft.com/Forums/en-SG/onlineservicesexchange/thread/0fc10d3d-4053-4505-9f7a-e0814f1b62cd.

    Note: Based on my local test, adding the Reviewere permission does not allow users to create meeting directly from the Shared calendar folder. It require Editor permission level on the room mailbox calendar folder. However, Adding the editor permission on room calendar folder might cause conflict if two users wants book the room at the same time; or the meeting appointments on the room calendar might be deleted inadvertently.

     


    Fiona
    Wednesday, September 28, 2011 8:14 AM
    Moderator

All replies

  • Hi Pierre,

    Are you talking about the ROOM type mailbox that the "Automateprocessing" is set to be "AutoAccept"?

    If yes, I am curious how your Outlook 2010 clients can add the calendar folder of a resource mailbox as a shared calendar. Basically, the Resource mailbox in Exchange 2007 and Exchange 2010 use the same Exchange Mailbox Assistants service to provide AutoAccept feature for Resource mailbox; and by default, a user cannot open the calendar.

    I don't think there is a update can provide enhanced recourse support that Outlook 2010 has. Because that the Exchange Mailbox Assistants service is a server side service, it is working regarding the Outlook client version.

     

     

     

     

     


    • Edited by Adele_LY Tuesday, September 27, 2011 7:14 AM
    Tuesday, September 27, 2011 7:13 AM
  • It's simple.

     

    Add a calendar,  then pick  "from rooms list" .

     

    Works like a  charm on my Exchange 2007 organization with outlook 2010 so i'd say this is something that should be up to the client to ask for the correct feature.

     

    Enjoy! :)

     

    Still, does anyone now if this can be achieved with Outlook 2007 in some way ?

     

     

     

     


    Sincerely

    Pierre Maier
    Windows Specialist
    Itera Networks
    Sweden
    Tuesday, September 27, 2011 7:26 AM
  • To clarify what my users want.

    In the calendar pane, simply right click "my calendars"  and then as the screendump states.

    The specific "from room list" in outlook 2010 works.

     

    In Outlook 2007 this feature is not available and one can only "open shared calendar" and this returns the "no permissions" error and a question if you want to request it, and well a disabled user will not answer squat.

     

    So, is there any way to make outlook 2007 open the room calendar in the way described or is Outlook 2010 the only way to go.



    Sincerely

    Pierre Maier
    Windows Specialist
    Itera Networks
    Sweden
    Tuesday, September 27, 2011 10:53 AM
  • It's simple.

     

    Add a calendar,  then pick  "from rooms list" .

     

    Works like a  charm on my Exchange 2007 organization with outlook 2010 so i'd say this is something that should be up to the client to ask for the correct feature.

    Enjoy! :)

    Still, does anyone now if this can be achieved with Outlook 2007 in some way ?


    Sincerely

    Pierre Maier
    Windows Specialist
    Itera Networks
    Sweden

     

    You are so smart! Yes I can find it!, thanks :)

    Adele

    Wednesday, September 28, 2011 7:24 AM
  • Hi Pierre Maier,

    It is a new feature of Outlook 2010 to open the calendar foler from Room list. I would suggest you upgrade all your Outlook clients to version 14 so that you can use this new feature.

    As a workaround, you may grand the Reviewer permission on the room calendar folder for the legacy Outlook clients. See http://social.technet.microsoft.com/Forums/en-SG/onlineservicesexchange/thread/0fc10d3d-4053-4505-9f7a-e0814f1b62cd.

    Note: Based on my local test, adding the Reviewere permission does not allow users to create meeting directly from the Shared calendar folder. It require Editor permission level on the room mailbox calendar folder. However, Adding the editor permission on room calendar folder might cause conflict if two users wants book the room at the same time; or the meeting appointments on the room calendar might be deleted inadvertently.

     


    Fiona
    Wednesday, September 28, 2011 8:14 AM
    Moderator
  • Hi!

     

    Thanks for the reply.

    I have tried both putting reviewer permissions and Editor permission on my test account and i still cannot bring up and view the mailboxes like another shared user mailbox.

     

    Naturally it works to find and review it in the Scheduling Assistant.

     

    My problem however is that the oldschool "user that replies yes to any meeting requests" works to open in this manner and I want to get rid of them as well as shared calendars in public folders.

    On top of this we run a pretty specific Exchange Installation that gives me so many more variables t think of. (Described here http://technet.microsoft.com/en-us/exchange/bb936719.aspx ) 

    So basicly I have lots of companies in my exchange organization on several tech levels

    So. for me to achieve my goal to over time, get rid of public folders i will need to keep the services that our clients "are used to".

     

    Ah well,  seems like working on getting my users to upgrade to office 2010 is the say o go :/

     

     

     

     

     

     

     

     

     


    Sincerely

    Pierre Maier
    Windows Specialist
    Itera Networks
    Sweden
    Wednesday, September 28, 2011 3:08 PM
  • Hi Pierre,

     

    Thanks for your update.

     

    For the GAL segregation, it might be the cause of Editor permission not work. And it appears to be a very complicated environment which require more diagnosing logs and information to locate the root cause. Unfortunately, it is beyond what we can do in the forum as the nature of forum support. I'd like to recommend you to contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    <http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS>

     

    If you are outside the US please see <http://support.microsoft.com> for regional support phone numbers.

     

    Your understanding is greatly appreciated and I hope the issue can be fixed soon!


    Fiona
    Thursday, September 29, 2011 3:03 AM
    Moderator
  • Thanks for the help Fiona.

     

    I was hoping there where some easy way around this problem but it seems it's like I thought,  that the GAL segregation is the problem here.

    I'll ask the support.

    Be well! :)

    /Pierre


    Sincerely

    Pierre Maier
    Windows Specialist
    Itera Networks
    Sweden
    Thursday, September 29, 2011 10:40 AM