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Blue screen caused by Microsoft Security Essentials. RRS feed

  • Question

  • Everytime I do a scan with Microsoft Security Essentials, my PC blue screens.  It is definitely being caused by MSE.  It always blue screens toward the end of the scan.  Here is some info about the last few:

    ==================================================
    Dump File         : Mini031811-03.dmp
    Crash Time        : 3/18/2011 11:04:45 PM
    Bug Check String  : UNEXPECTED_KERNEL_MODE_TRAP
    Bug Check Code    : 0x0000007f
    Parameter 1       : 0x00000008
    Parameter 2       : 0x803d3130
    Parameter 3       : 0x00000000
    Parameter 4       : 0x00000000
    Caused By Driver  : g

    Caused By Address : g
    +3eee8
    File Description  :
    Product Name      :
    Company           :
    File Version      :
    Processor         : 32-bit
    ==================================================

    ==================================================
    Dump File         : Mini031811-04.dmp
    Crash Time        : 3/18/2011 11:17:59 PM
    Bug Check String  : UNEXPECTED_KERNEL_MODE_TRAP
    Bug Check Code    : 0x0000007f
    Parameter 1       : 0x00000008
    Parameter 2       : 0x803d3130
    Parameter 3       : 0x00000000
    Parameter 4       : 0x00000000
    Caused By Driver  :
    Caused By Address :
    File Description  :
    Product Name      :
    Company           :
    File Version      :
    Processor         : 32-bit
    ==================================================
    ==================================================
    Dump File         : Mini031911-01.dmp
    Crash Time        : 3/19/2011 4:56:11 PM
    Bug Check String  : UNEXPECTED_KERNEL_MODE_TRAP
    Bug Check Code    : 0x0000007f
    Parameter 1       : 0x00000008
    Parameter 2       : 0x803d3130
    Parameter 3       : 0x00000000
    Parameter 4       : 0x00000000
    Caused By Driver  : 剰来獩整獲䤀䵯灡牔湡晳牥䬀䍤浯潐瑲湉獕e敋捁畱物䥥卮慴正畑略摥灓湩
    Caused By Address : 剰来獩整獲䤀䵯灡牔湡晳牥䬀䍤浯潐瑲湉獕e敋捁畱物䥥卮慴正畑略摥灓湩+b0d86
    File Description  :
    Product Name      :
    Company           :
    File Version      :
    Processor         : 32-bit
    ==================================================

    ==================================================
    Dump File         : Mini031311-01.dmp
    Crash Time        : 3/13/2011 6:43:44 AM
    Bug Check String  : UNEXPECTED_KERNEL_MODE_TRAP
    Bug Check Code    : 0x0000007f
    Parameter 1       : 0x00000008
    Parameter 2       : 0x803d3130
    Parameter 3       : 0x00000000
    Parameter 4       : 0x00000000
    Caused By Driver  :
    Caused By Address : +3eee8
    File Description  :
    Product Name      :
    Company           :
    File Version      :
    Processor         : 32-bit
    ==================================================

     

    The next to the last one looks very odd.  I have tried uninstalling and reinstalling with no success. 

    I am running Vista Home Premium with all the latest updates. PC is Gateway laptop MT3705.  Processor is Intel T2060 1.60 GHz.  2.00 GB ram, 32bit operating system


    Saturday, March 19, 2011 10:18 PM

Answers

  • Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008, or Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm (not MSE), if you have it installed, update the network card drivers first.

    You can also try this Hotfix (or install the Windows 7 Sp1 which includes the hotfix) if updating the network driver doesn't fix it:

    Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"
    http://support.microsoft.com/kb/981180/en-us

    When this doesn't fix it, remove ZoneAlarm.

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Sunday, March 20, 2011 2:22 PM