Compability problems, sharing? RRS feed

  • Question

  • Hi

    I'm having problems when other users share their screen (I just see a white screen), but if i share, everything works fine.

    Backend Lync server is 2010, my client is Lync 2013 and my colleagues use Lync 2010 Client, and are not upgrading til Lync 2013 client!

    I've tried starting in Administrator Mode... no luck.

    Any idear??

    Sinverely Jan

    Tuesday, March 19, 2013 1:14 PM


  • Hi,

    Does this happen only on laptop? If this case, please try to disable wireless and use cable to collect.

    Have you tested other application sharing? Please also check event log on computer.

    You can ask for your partner to disable UAC on her/him machine and test it again.

    Here is another similar case for your reference:


    Kent Huang
    TechNet Community Support

    • Proposed as answer by Kent-Huang Wednesday, March 27, 2013 2:45 AM
    • Marked as answer by Kent-Huang Tuesday, April 2, 2013 6:48 AM
    Wednesday, March 20, 2013 7:13 AM