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Excel 2013 Crashes RRS feed

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    Hi,

    Windows 7 Enterprise Edition 64 bit Operating System and Office 2013 is 32 Bit is installed in the Dell E7470 laptop. Installed memory is 8GB. 

    Users report that Excel 2013 crashes and hanging frequently. 

    Application Event ID 1000. 

    Faulting application name: EXCEL.EXE, version: 15.0.4569.1504, time stamp: 0x52c5e9e1
    Faulting module name: EXCEL.EXE, version: 15.0.4569.1504, time stamp: 0x52c5e9e1
    Exception code: 0xc0000005
    Fault offset: 0x00c91ab0
    Faulting process id: 0x124c
    Faulting application start time: 0x01d2f593c8cb06de
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
    Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
    Report Id: d708cb2f-619c-11e7-8a3b-14abc517b037

    What should be done to check the issue 

    Regards, Boopathi

    Monday, July 10, 2017 12:32 PM

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    Hi Boopathi,

    It seems that you are using Office 2013 SP1 version and haven't install any updates for Office applications.

    In Windows Update, please enable "give me updates for Microsoft products" to install lest updates for Office 2013. Additionally, please refer to the following article for the current Office latest updates:

    https://support.office.com/en-us/article/Office-Updates-a118ec61-f007-492f-bfa5-5a6f764d5471 

    Also restart Excel in safe mode to narrow down the third-party add-ins issue: Press Win+R to open Run in Windows, type Excel /safe, press Enter.

    Any updates in your side on the issue, feel free to post back.

    Regards,

    Winnie Liang

    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, July 11, 2017 3:26 AM
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    thanks Winnie Liang. I will keep you informed about it. 

    Regards, Boopathi

    Tuesday, July 11, 2017 10:47 AM
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    thanks Winnie Liang. I will keep you informed about it. 

    Regards, Boopathi

    Hi Boopathi,

    You are welcome. I am checking the status of this issue. Do you have any update for it?

    You can feel free to post back if you need further help :)

    Best Regards,

    Winnie Liang

    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, July 13, 2017 9:20 AM
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    Hi Boopathi,

    How about the issue currently?

    If my suggestion helps, please kindly mark the reply as an answer to close the thread. Your action would be helpful to other users who encounter the same issue and read this thread.

    Regards,

    Winnie Liang

    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, July 20, 2017 10:06 AM