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offline address book generation errors 9399 + 9386 RRS feed

  • Question

  • Hi all,

    After a migration from SBS 2003 to 2011, everything is set except I cannot manage to generate the offline address book folders. The errors I'm getting are the above. I have followed http://technet.microsoft.com/en-us/library/bb331959(EXCHG.80).aspx and double checked the homemdb attribute but it doesn't fix the error. I need the OAB version 4 as all clients are outlook 2003.

    Please help.

     

    Friday, July 22, 2011 10:36 PM

Answers

  • On Mon, 25 Jul 2011 17:26:03 +0000, inadmin wrote:
     
    >No I don't have any other folders there. I tried renaming (without dismounting, it allowed me to)
     
    THAT'S not good!
     
    > - same results. what would be the next step?
     
    Dismounting the database and renaming it. A new database should be
    created.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Marked as answer by inadmin Tuesday, July 26, 2011 5:00 AM
    Monday, July 25, 2011 9:43 PM

All replies

  • Does your error state:

    Description: OALGen is configured to generate version 2 or version 3 OAB files for offline address book '/o=Organization/cn=addrlists/cn=oabs/cn=Default Offline Address List' but there is no public folder server available. OAB versions prior to version 4 require a public folder server and cannot be generated at this time. Please ensure that a public folder server with a replica of the Offline Address Book system folder is online and mounted, or disable all OAB versions other than version 4.

     

    If so, try this command:

    get-offlineaddressbook | Set-OfflineAddressBook -Versions 'Version4' -PublicFolderDistributionEnabled $true



    Mike Crowley | MVP
    My Blog -- Planet Technologies


    Sunday, July 24, 2011 3:24 PM
  • Thank you for your reply.

    Yes, that's what the error says. I pasted this command in the shell, didn't see any output. I looked at the public folders management tools and there are still no folders under "offline address book".

    Sunday, July 24, 2011 5:15 PM
  • On Fri, 22 Jul 2011 22:36:05 +0000, inadmin wrote:
     
    >
    >
    >Hi all, After a migration from SBS 2003 to 2011, everything is set except I cannot manage to generate the offline address book folders. The errors I'm getting are the above. I have followed http://technet.microsoft.com/en-us/library/bb331959(EXCHG.80).aspx and double checked the homemdb attribute but it doesn't fix the error. I need the OAB version 4 as all clients are outlook 2003.
     
    So you _do_ have at least one Public Folder database?
     
    If you don't, you'll have to create one.
     
    If you do, when you look at the PF hierarchy, do you see an "OFFLINE
    ADDRESS BOOK" and, when you expand the folders beneath it, do you see
    the OAB Version 2, 3a, and 4 folders? If you see them, do the folders
    have any databases in their "Replicas" list?
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Sunday, July 24, 2011 5:52 PM
  • Rich, thanks for your reply.

    Yes I do have a public folder database.

    Yes, I see the offline address book and nothing beneath it.

    Sunday, July 24, 2011 5:57 PM
  • On Sun, 24 Jul 2011 17:57:08 +0000, inadmin wrote:
     
    >Yes I do have a public folder database.
    >
    >Yes, I see the offline address book and nothing beneath it.
     
    Do you see any other system folders in the "System Public Folders"?
    E.g. "Schedule+ Free Busy" with a child folder with the *correct*
    Administrative Group name? Is the "EFORMS REGISTRY" there, too?
     
    You said you've "migrated" from another release of Exchange. Was the
    public folder hierarcy/store migrated, too?
     
    I'm thinking that you have to recreate the system folders becasue
    there's an old GUID in use.
     
    Before you recreate the system folders, try to dismount and then
    remount the PF database and regenerate the OAB. If that still fails
    you can try this next:
     
     
    This should work for 2007 and 2010 if you want to recreate the system
    folders:
    http://technet.microsoft.com/en-us/library/bb331972(EXCHG.80).aspx
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Sunday, July 24, 2011 8:35 PM
  • In the system public folders I see:

    - EFORMS REGISTRY
    - OFFLINE ADDRESS BOOK
    - Schedule+ Free Busy with a folder underneath carrying the proper administrative group name.

    I'm not sure if the public folder hirarchy/store was migrated too.

    When I dismount and mounted the PF database two errors came up saying "Error 0xfffffae9 occurred while performing a site folder check" and "Error -1303 occurred while creating site folder (7-8) NON_IPM_SUBTREE\OFFLINE ADDRESS BOOK\EX:/o=MEDIX-IL/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)"

    I believe the first one is talking about not having replica folders, but since there are no folders under "offline address book" there couldn't be any.

    Sunday, July 24, 2011 9:03 PM
  • On Sun, 24 Jul 2011 21:03:17 +0000, inadmin wrote:
     
    >
    >
    >In the system public folders I see:
    >
    >- EFORMS REGISTRY - OFFLINE ADDRESS BOOK - Schedule+ Free Busy with a folder underneath carrying the proper administrative group name.
    >
    >I'm not sure if the public folder hirarchy/store was migrated too. When I dismount and mounted the PF database two errors came up saying "Error 0xfffffae9 occurred while performing a site folder check" and "Error -1303 occurred while creating site folder (7-8) NON_IPM_SUBTREE\OFFLINE ADDRESS BOOK\EX:/o=MEDIX-IL/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)" I believe the first one is talking about not having replica folders, but since there are no folders under "offline address book" there couldn't be any.
     
    The 0xfffffae9 is just the hexadecimal representation of the decimal
    -1303 error code. They're both complaining about no replicas.
     
    Do you have any other public folders? Not just system folders, but
    ones you users may be using? If you don't, try dismounting the
    database and renaming the database to something new. Then remount the
    public folder database. Do you get the same errors?
     
    If you DO have other public folders and they're working okay, the do
    the steps in the link I gave you to recreate ALL the system folders.
    After you do that, the Free/Busy information will be empty until the
    Outlook clients republish the calendar info (you can force that by
    stopping Outlook and starting it with the /Cleanreminders switch.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Monday, July 25, 2011 12:33 AM
  • No I don't have any other folders there. I tried renaming (without dismounting, it allowed me to) - same results. what would be the next step?

    Monday, July 25, 2011 5:26 PM
  • On Mon, 25 Jul 2011 17:26:03 +0000, inadmin wrote:
     
    >No I don't have any other folders there. I tried renaming (without dismounting, it allowed me to)
     
    THAT'S not good!
     
    > - same results. what would be the next step?
     
    Dismounting the database and renaming it. A new database should be
    created.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Marked as answer by inadmin Tuesday, July 26, 2011 5:00 AM
    Monday, July 25, 2011 9:43 PM
  • SUCCESS!

    No new database was created, so I simply remove the existing one and added a fresh public database. ALL problems cleared!

    What do you think happened then?

    Tuesday, July 26, 2011 5:01 AM