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Consistency check fails on workstations (The system cannot find the path specified (0x8007003)) RRS feed

  • Question

  • I had to delete my Workstation protection group and recreate, now the consistency check fails on every client with some variation of the message below (the variable being the exact file path it's having trouble with):

    Ive checked a few of these file paths on the workstations and they do exist (I can browse to the directories using the DPMRA credentials). So what exactly is this error message telling me? What is it having trouble finding?  

    Another one that shows up frequently on multiple workstations is %LOCALAPPDATA%\Google\Chrome\User Data\Default\Code Cache\js\, even though this directory exists on them all. 


    Shaun

    Sunday, May 12, 2019 10:54 PM

Answers

All replies

  • Hello Shaun,

    Which DPM version and build are you currently using? Did you delete the workstation protection group with the "retain data" option?

    This issue might be caused by an antivirus software, make sure that you have the exclusions correctly in place.

    Also investigate the logs on the protected computer and the DPM server for more details, you can find them over here:

    Protected computer log:

    • %ProgramFiles%\Microsoft Data Protection Manager\DPM\Temp Logs.

    DPM server log:

    • %ProgramFiles%\Microsoft DPM\DPM\Temp

    Best regards,
    Leon


    Blog: https://thesystemcenterblog.com LinkedIn:

    Monday, May 13, 2019 7:58 AM
  • SCDPM 2016 (5.0.375), I deleted the replicas when I deleted the protection group. 

    I dont see anything in the DPM server logs regarding the synchronization failures, the only thing I see in the workstation logs is something about the "lastbackupfailue":

    <LastBackupFailureXml xmlns="http://schemas.microsoft.com/2003/dls/ArchiveAgent/CommonTypes.xsd">&lt;?xml version="1.0" encoding="utf-16"?&gt;
    &lt;q1:ErrorInfo ErrorCode="2033" DetailedCode="-2147024893" DetailedSource="2" ExceptionDetails="" xmlns:q1="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd"&gt;
    &lt;q1:Parameter Name="filename" Value="c:\users\<username>\AppData\Local\Microsoft\Office\Spw\logs\" /&gt;
    &lt;q1:Parameter Name="agenttargetserver" Value="<DPMSERVERNAME>.<domain>.local" /&gt;
    &lt;/q1:ErrorInfo&gt;</LastBackupFailureXml>



    Shaun

    Tuesday, May 14, 2019 12:50 PM
  • Below you'll find a similar issue, see if the workarounds provided could be of any help:

    (ID 2033 Details: The system cannot find the path specified (0x80070003))


    Blog: https://thesystemcenterblog.com LinkedIn:

    • Marked as answer by Shaunm001 Tuesday, May 14, 2019 2:01 PM
    Tuesday, May 14, 2019 1:12 PM
  • Wow, that appears to have done the trick. How obscure. The Microsoft guys were on there troubleshooting an issue recently and they deleted a bunch of log files, I'll bet they deleted everything in that TEMP folder including the "MTA" folder. I added that back in and sure enough the DPM server is writing stuff to it (creates an _enum<spid> file for each protected machine as the consistency check is happening). Thanks so much! 

    Shaun

    Tuesday, May 14, 2019 2:01 PM
  • You're welcome, I'm glad to hear your issue got solved!

    Blog: https://thesystemcenterblog.com LinkedIn:

    Tuesday, May 14, 2019 2:03 PM