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Windows Vista Windows Explorer stops working only in Videos RRS feed

  • Question

  • Windows Explorer stops running only while in my Videos folder. It's possibly one of the largest folders at 28.3GB and I just added a lot of new files to it but...

    I've run Event Viewer and System Check. Apparently I have a few corrupt files that can't be replaced.

    Usually my computer runs pretty well. The only recent problems I've had is while converting video files - so could this be the root of my problem? I've had Norton 360 do a full virus scan and nothing comes up.

    Looking at EventViewer's application thing, there are a lot of errors from Windows Explorer (I kept trying to figure out if it was a fluke) as well as from the conversion programs etc.

     

    cmd.exe gives me i53.tinypic.com/313oq4g.jpg and a copy of one of EventViewer's explorer.exe errors is i56.tinypic.com/2mqnkav.jpg

     

    I'm thinking my best bet would be to try to copy all files to eHDD and then install a copy of XP I have lying around (at least that's not buggy) as I'm about to sell the laptop but don't won't to sell with major faults (+ will have to keep for a few more months while I get more money).

    I can't afford to take it into the repair shop so I'm really hoping someone can help me here.

     

    I can post the log if needed.

     

    Thanks

    Saturday, December 18, 2010 5:28 AM

Answers

  • Hi,

    the Explorer crashes because of a divide-by-zero:

    STACK_TEXT: 
    0594cbdc 04ee4477 00000100 00000100 0594cd3c CLMedia +0x3fb6
    0594cc10 04ee49e9 00000001 0256acf4 02555c5c CLMedia+0x4477
    0594cd90 77179468 07e90730 0253ec90 0594cde4 CLMedia+0x49e9
    0594cda0 6ea5f548 07f762f0 0594cdd0 afa27682 shell32!CIconAndThumbnailOplockWrapper::Extract+0x14

    this happens while creating the thumbnail view inside the explorer. The file which causes the crash is the CLMedia.dll which is extremely old:

        Image path: C:\Program Files\HP\QuickPlay\Kernel\Video\CLMedia.dll
        Image name: CLMedia.dll
        Timestamp:        Sun Aug 28 12:13:35 2005

    So, please update/remove this old tool to fix the crashes.

    You should also install the Vista Sp2 (you still use Sp1).


    best regards
    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Sunday, January 9, 2011 2:42 PM
    • Marked as answer by chaucolai Tuesday, January 25, 2011 6:34 AM
    Sunday, January 9, 2011 2:42 PM

All replies

  • Hi,

    I suggest run disk cleanup first. Also go to your display card driver manufacture and check if there is any driver update.

    For further troubleshoot, go to C:\windows\Minidump and upload the file to skydrive.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Magon LiuModerator Friday, December 24, 2010 3:07 AM
    • Unmarked as answer by chaucolai Friday, December 24, 2010 9:16 PM
    Wednesday, December 22, 2010 11:12 AM
    Moderator
  • Didn't work, unfortunately. It's just the one program, the videos explorer and also, all three of my conversion software programs (VOB to MP4, have been digitizing old DVDs from the video shop of home movies) are freezing up.

    I've uploaded the minidumps in SkyDrive but I don't know what sort of information people can get out of it - call me paranoid but I don't want it public until I know they can't pull stuff from it xD So, uh, if anyone who thinks they could help could give me their Live address thing? Or if people can reassure my paranoid side, I'll make it public.

     

    Thanks,

    Teri

     

    EDIT: Going through Event Viewer, most of them appear to be connected to CLMedia.dll - searching in C gets that CLMedia.dll is an application extension installed in 2008 in the HP Quickplay DVD folder thing. There is also a SE_CLMediaDetect.dll that's an application extension also installed in 2008 in Cyberlink PowerDirector program. I don't know whether this helps but it appears to be a constant...

    Also, I didn't receive a system restore disc and never got around to making one (goddamnit, procrastination!) so is there any way to restore the corrupt files without paying a lot of money I don't have?

    Friday, December 24, 2010 9:15 PM
  • Do you have installed any sort of "codec packs" that generates thumbnails of normally unsupported video files ?

     

    If so, try uninstalling it, reset windows to its normal state  and examine if this error is gone.

    Reason I ask this :

    I had a similar issue with pdf files by using unsupported hacks under x64 windows ( adobe reader produces only thumbnails in 32bit windows ). All folders with pdfs in them crashed explorer ( "com surrogate stopped working" / "Explorer is not responding" , etc.. ) .

     


    The OS Tweaking Guy ;)
    Monday, December 27, 2010 3:37 AM
  • Unfortunately, while that would be a nice answer, I haven't. Just got x32 Vista, so.. (I'm resigned to it being buggy, but not this buggy haha)

     

    Thank you for the help though and I hope it helps someone else! (:

    Monday, December 27, 2010 7:14 AM
  • Hi,

    Windows Explorer crashes are mostly caused by an incompatible Shell Extension/Video codecs.

    please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg

    and make a double click on the file to import it. If you can't do this, run regedit.exe and import the registry file there!

    When the Windows Explorer crashes, Windows Error Reporting Service (needs at least Vista Sp1) [1] creates a dmp file under C:\Localdumps. Please upload the file to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see which Shell extension is the cause.

    André

    [1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, December 28, 2010 2:08 PM
  • Hi,

    Sorry that this reply was so late: on holiday in a basically internetless place.

    As far as I can tell, the crashes are related to .vob files - my guess from the fact that iTunes can still play all my .mp4 files in the same folder and that my VOB to MP4 converters aren't working. My videos folder is about 25% VOB - a lot of old family videos xD

    The dmp file is here.

    Sunday, January 9, 2011 4:25 AM
  • Hi,

    the Explorer crashes because of a divide-by-zero:

    STACK_TEXT: 
    0594cbdc 04ee4477 00000100 00000100 0594cd3c CLMedia +0x3fb6
    0594cc10 04ee49e9 00000001 0256acf4 02555c5c CLMedia+0x4477
    0594cd90 77179468 07e90730 0253ec90 0594cde4 CLMedia+0x49e9
    0594cda0 6ea5f548 07f762f0 0594cdd0 afa27682 shell32!CIconAndThumbnailOplockWrapper::Extract+0x14

    this happens while creating the thumbnail view inside the explorer. The file which causes the crash is the CLMedia.dll which is extremely old:

        Image path: C:\Program Files\HP\QuickPlay\Kernel\Video\CLMedia.dll
        Image name: CLMedia.dll
        Timestamp:        Sun Aug 28 12:13:35 2005

    So, please update/remove this old tool to fix the crashes.

    You should also install the Vista Sp2 (you still use Sp1).


    best regards
    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Sunday, January 9, 2011 2:42 PM
    • Marked as answer by chaucolai Tuesday, January 25, 2011 6:34 AM
    Sunday, January 9, 2011 2:42 PM
  • Thank you! I thought it was related to CLMedia.dll (that kept popping up in Event Viewer) but I wasn't sure how to go around it.

     

    For anyone reading this with the same problem, the patch provided by Cyberlink here http://www.cyberlink.com/stat/oem/microsoft/enu/index.jsp fixes it (and it's a very small download for those that have to watch their broadband as I do)

    Tuesday, January 25, 2011 6:37 AM
  • thanks for the feedback. Nice to hear that the update fixed it :)

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, January 25, 2011 4:46 PM