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BSOD error dmp files debug RRS feed

  • Question

  • hello everyone,

    i just keep getting those blue screens only when i play League of Legends.

    Blue screen only appears when the game is started. In addition, my driver is not up to date since if i update it blue screen appears even in windows explorer doing nothing. can someone please at least debug these dmp files and tell me what the problem is? thank you in advance.

    Monday, May 6, 2013 5:16 PM

Answers

  • Perez

    Though slightly high it doesnt appear that heat is the issue.  Since you have tired the newest video driver you should try a much earlier one.  If that doeant help you need to start checking power, the video card itself, etc.

    Since it only happens in one game I would also check the developer to see if there is a patch, newer version, etc.


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com

    Tuesday, May 7, 2013 4:20 PM
    Moderator

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com

    Monday, May 6, 2013 5:18 PM
    Moderator
  • sorry, i forgot to upload the files :)

    http://rapidshare.com/files/800124870/Minidump.rar

    http://rapidshare.com/files/4177331314/msinfo.rar
    • Edited by perez15 Monday, May 6, 2013 5:29 PM msinfo added
    Monday, May 6, 2013 5:25 PM
  • Perez

    19 of 20 crashes were Related to nvlddmkm.sys nVidia Display Driver.  Yours is 3+ years old.  As a first step I would install the newest driver available.


    BugCheck 116, {86148510, 94447960, 0, 2}

    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+c960 )


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com

    Monday, May 6, 2013 5:46 PM
    Moderator
  • I will remove and re-install the drivers. I will update my progress accordingly.  thank you.
    Monday, May 6, 2013 5:57 PM
  • Good luck and let us know if we can help.

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com

    Monday, May 6, 2013 6:12 PM
    Moderator
  • unfortunately the problem persists. any more ideas?

    http://rapidshare.com/files/3027583479/files.rar

    Monday, May 6, 2013 6:59 PM
  • Perez

    Still your video driver (2012 date) Called a BCC116


    "It's not a true crash, in the sense that the Blue Screen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".


    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OS's like XP to crash.

    As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.
    If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.


    If playing with video driver versions hasn't helped, make sure the box is not overheating.
     Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.
     Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.


    If so, it might be as simple as dust buildup and subsequently inadequate cooling.

    I would download cpu-z and gpu-z (both free) and keep an eye on the video temps


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com

    Monday, May 6, 2013 11:07 PM
    Moderator
  • hi again,

    i performed a furmark test for 20 minutes. I'm sending the results and waiting for your answer. thank you.

    http://rapidshare.com/files/200052628/testResults.rar

    here is a report of GPU-Z just before the BSOD occurs.

    http://rapidshare.com/files/3174317430/justbeforebsod.rar

    i have even installed the newest driver available (2013). but the result is the same :(

    http://rapidshare.com/files/1509793328/last.rar


    • Edited by perez15 Tuesday, May 7, 2013 3:17 PM
    Tuesday, May 7, 2013 12:11 PM
  • Perez

    Though slightly high it doesnt appear that heat is the issue.  Since you have tired the newest video driver you should try a much earlier one.  If that doeant help you need to start checking power, the video card itself, etc.

    Since it only happens in one game I would also check the developer to see if there is a patch, newer version, etc.


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com

    Tuesday, May 7, 2013 4:20 PM
    Moderator
  • I will make contact with the developer. Thank you for your efforts.
    Wednesday, May 8, 2013 11:58 AM
  • My pleasure and good luck
    Wednesday, May 8, 2013 12:09 PM
    Moderator