Random delayed printing to network printers RRS feed

  • Question

  • We have been experiencing random delays in printing output (sometimes over 30 minutes) to several or our network printers since we upgraded to Windows 7. The behavior is random and often clears itself without intervention but it's extremely disruptive to our users. Some users reported that restarting their computers will "release" the print jobs. I myself only experienced the issue once and I could see that the print jobs were listed on the local queue for the network printer but not on the queue for that printer on the print server. This happens to different printers and different models but a quick breakdown would be:

    Dell printers - several models

    HP Printers - several models

    Dell Optiplex computers: 745, 755, 760 and 780s

    Pings come back with no apparent delay:

    Pinging with 32 bytes of data:

    Reply from bytes=32 time<1ms TTL=254

    Reply from bytes=32 time<1ms TTL=254

    Reply from bytes=32 time=6ms TTL=254

    Reply from bytes=32 time<1ms TTL=254

    Print spool services appear to be working. It's almost like the the computer can't talk to the print server for a while but the behavior is too random for us to determine a way to systematically reproduce it. Before we switched to Windows 7 we never experienced this behavior.

    Any help would be greatly appreciated!

    Thursday, December 2, 2010 3:27 PM


  • Hi,


    Did this issue occur with all Windows 7 PC? To narrow down this issue, I suggest connect these printer directly with Windows 7 to see if the same issue occurs.


    Also please make sure the driver of printer is compatible with Windows 7.


    And this issue can be caused by your printer server, I suggest you asking Windows Server Forum for further help:




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    Leo   Huang

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    • Marked as answer by Leo Huang Monday, December 13, 2010 12:54 AM
    Monday, December 6, 2010 5:05 AM