locked
Attendant Console for Skype for Business? RRS feed

  • Question

  • I need a new Attendant Console for Skype for Business. I'm trying to justify switching from our current Avaya system, but need functional parity. We have 100+ Operators, 5 offices worldwide and 22,000 employees. Are there enterprise solutions that could meet our needs?


    • Edited by Chukunk Thursday, June 2, 2016 6:05 PM
    Thursday, June 2, 2016 6:01 PM

Answers

  • Hi Chukunk,

    Skype for Business has no existing tool of attendant console now ,you can use Lync 2010 attendant console instead.

    You might post the issue on SFB MSDN forum and more developing expert will help to verify if this can be achieved using SFB SDK. Thank you for your understanding.

    http://social.msdn.microsoft.com/Forums/en-US/communicatorsdk/threads

    Here is a similar case

    https://social.technet.microsoft.com/Forums/office/en-US/4d230e4c-a209-460b-8968-aa7d86bef688/using-the-skype-for-business-client-as-attendant-console?forum=lyncvoice

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    • Marked as answer by Eason Huang Thursday, June 23, 2016 2:49 AM
    Friday, June 3, 2016 9:30 AM
  • Landis has one as mentioned in Easons 2nd link.: http://www.landiscomputer.com/attendantpro/

    Here is more: https://technet.microsoft.com/en-us/office/dn788946.aspx


    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

    • Marked as answer by Eason Huang Thursday, June 23, 2016 2:49 AM
    Friday, June 3, 2016 10:43 AM
  • Bridge Communications has a solution that scales from 1-Hundreds of Operators with traditional PBX functionality. There are also options for HA and other enterprise requirements.

    I would be happy to provide a demo/discussion on how our solution can fit your needs anytime. www.bridgeoc.com

    -          This quote from a Microsoft TSP sums it up pretty well.

    • We had an attendant console in Lync 2010, and that went by the wayside, and in came our value partners to provide real enterprise grade solutions. Bridge is actually one of our key strategic partners when it comes to operator and attendant consoles” Microsoft Voice-Technical Solution Professional


    • Proposed as answer by Gary Manske Friday, June 3, 2016 1:27 PM
    • Marked as answer by Eason Huang Thursday, June 23, 2016 2:49 AM
    Friday, June 3, 2016 1:23 PM

All replies

  • Hi Chukunk,

    Skype for Business has no existing tool of attendant console now ,you can use Lync 2010 attendant console instead.

    You might post the issue on SFB MSDN forum and more developing expert will help to verify if this can be achieved using SFB SDK. Thank you for your understanding.

    http://social.msdn.microsoft.com/Forums/en-US/communicatorsdk/threads

    Here is a similar case

    https://social.technet.microsoft.com/Forums/office/en-US/4d230e4c-a209-460b-8968-aa7d86bef688/using-the-skype-for-business-client-as-attendant-console?forum=lyncvoice

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    • Marked as answer by Eason Huang Thursday, June 23, 2016 2:49 AM
    Friday, June 3, 2016 9:30 AM
  • Landis has one as mentioned in Easons 2nd link.: http://www.landiscomputer.com/attendantpro/

    Here is more: https://technet.microsoft.com/en-us/office/dn788946.aspx


    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

    • Marked as answer by Eason Huang Thursday, June 23, 2016 2:49 AM
    Friday, June 3, 2016 10:43 AM
  • Bridge Communications has a solution that scales from 1-Hundreds of Operators with traditional PBX functionality. There are also options for HA and other enterprise requirements.

    I would be happy to provide a demo/discussion on how our solution can fit your needs anytime. www.bridgeoc.com

    -          This quote from a Microsoft TSP sums it up pretty well.

    • We had an attendant console in Lync 2010, and that went by the wayside, and in came our value partners to provide real enterprise grade solutions. Bridge is actually one of our key strategic partners when it comes to operator and attendant consoles” Microsoft Voice-Technical Solution Professional


    • Proposed as answer by Gary Manske Friday, June 3, 2016 1:27 PM
    • Marked as answer by Eason Huang Thursday, June 23, 2016 2:49 AM
    Friday, June 3, 2016 1:23 PM
  • *Follow-up*

    We got a demo of the Landis product.   After watching their demo videos my users were able to figure out most of the functions, but found the interface a little clunky.  We need 10 users so price was quite high too. 

    After following up with Bridge Communications and a live demo of the Skype for Business Console in action, we decided to try the 60 day free trial. Nearly halfway into this period, I feel an accurate assessment can be given. It has been fantastic! Our operators were able to begin using the client after a quick installation, and immediately the reception was positive. Intuitive, user friendly functionality and seamless integration with our existing Skype for Business framework.  I did not realize this by looking at their site, but they even did the trial install for us at no charge.  I was also happy to find out they don’t have any limits on their support, and they seem very knowledgeable and eager to help when we have had questions.

    Tuesday, June 28, 2016 2:52 PM