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App-v Management console error 'You do not have access to this information.Please check your credentials' RRS feed

  • Question

  • Hi,

    After installing App-V 5.0 sp1 with a remote SQL server (SQL 2008 R2 x64 enterprise) I get the following error on the management page:

    "You do not have access to this information. Pleae check your credentials"

    First I also got the "Servers Can't Interact with DataBase"error but I have solved this by adding the App-V server computer account as dbowner on the database.

    Completly removing App-V SP1 and re-installing it dit not help, I keep getting this error.

    I have installed the Management, Publishing and reporting service. The Databases on the SQL server have been created by the App-V 5.0 setup.

    Any suggestions on how to fix this?

    Danny.


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer

    MCSE:Server Infrastructure, MCSE:Desktop Infrastructure, MCSA Server 2012, Citrix CCIA & CCEE, Cisco CCNA, VMware VCP 3/4/5 Blog: http://www.citrix-guru.com and http://www.rds-support.eu Twitter: @dnyvandam


    Monday, May 27, 2013 11:53 AM

Answers

  • If the missing permissions of the Management Server computer account would be the issue, a corresponding error message would appear.

    It seems that your user account is not member of the of the App-V Admins group. This group is specified during the Management Server installation.

    If you have access to the SQL database, make sure that the tables have been created within the App-V Management Database and that the User_Rights_Assignment (or so) table contains an SID.

    Then make sure your account is/has that SID



    Falko

    Twitter @kirk_tn   |  Blog kirxblog   |  Web kirx.org

    Monday, May 27, 2013 12:55 PM
    Moderator

All replies

  • If the missing permissions of the Management Server computer account would be the issue, a corresponding error message would appear.

    It seems that your user account is not member of the of the App-V Admins group. This group is specified during the Management Server installation.

    If you have access to the SQL database, make sure that the tables have been created within the App-V Management Database and that the User_Rights_Assignment (or so) table contains an SID.

    Then make sure your account is/has that SID



    Falko

    Twitter @kirk_tn   |  Blog kirxblog   |  Web kirx.org

    Monday, May 27, 2013 12:55 PM
    Moderator
  • Hi Falko,

    Changing the App-v Managmement group memership has solved the issue. At first I specified my admin account as management account during the App-V setuo but after providing a group name during setup for this and adding my admin user id to the AD group the error has been resolved.

    Thanks for your help.


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer

    MCSE:Server Infrastructure, MCSE:Desktop Infrastructure, MCSA Server 2012, Citrix CCIA & CCEE, Cisco CCNA, VMware VCP 3/4/5 Blog: http://www.citrix-guru.com and http://www.rds-support.eu Twitter: @dnyvandam


    Monday, May 27, 2013 1:25 PM
  • I struggled a lot with this same error "you do not have access to this information. Please check your credentials."

    Finally I found issue was with SQL pre-requisites.

    I fixed the issue by following below article

    https://techkiranangal.blogspot.com/2020/07/app-v-error-you-do-not-have-access-to.html



    Friday, July 31, 2020 7:26 PM