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windows 7 will not shut down - hp pavilion dv63033cl RRS feed

  • Question

  • I have a problem with my laptop which is only 3 months old. I cannot get windows to shut down completely. It goes to a black screen. I have to push the power off button to get it to finish turning off the computer. Started within the last 5 days and happens every time I try to shut down or re start it.
    Thursday, December 16, 2010 10:13 PM

Answers

  • DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.

    Arg2: 0000000000000258, Timeout in seconds.

    The callstack doesn't tell too much.

    update all all drivers:

    000.fcl      Fri Sep 26 15:11:22 2008
    amdxata.sys  Tue May 19 19:56:59 2009
    HECIx64.sys  Thu Sep 17 21:54:16 2009
    hpdskflt.sys Wed Jul 08 20:41:38 2009
    Rt64win7.sys Fri Nov 27 10:45:07 2009

    Maybe this helps it. Also try to disable the power saving features of some devices in the device manager.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Leo Huang Friday, December 24, 2010 1:22 AM
    Friday, December 17, 2010 11:49 AM

All replies

  • I have dmp files uploaded to this address http://cid-76f663f7d4f37e36.office.live.com/self.aspx/public/121210-15646-01.zip 

    I was having blue screen errors since 12-12-2010. I've uploaded all updates to windows and also called hp tech services and they had me run a short and long test on the drive which came out "ok". I have cleared all temporary files and ran Norton as well as spybot to get rid of any viruses. HP also had me update the BIOS. Still am having a trouble shutting down the computer. I was also having mozilla and IE stall (not responding) among other windows programs. that seems to have stopped... at least temporarily. If anyone can help please, I'd appreciate it. 

    In reading forums today I disabled the programs on start up trying to determine if there is something stalling the shut down. Still does it. I have also disabled services except norton and also MS services in msconfig. Still having the problem.

    Friday, December 17, 2010 12:39 AM
  • DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
     subsystem.
    Arg2: 0000000000000258, Timeout in seconds.
    Arg3: fffffa800417cb60, The thread currently holding on to the Pnp lock.
    Arg4: fffff80004332510

    Please make sure all your drivers are up to date. Especially the graphics that is found on the chipset.

    Also unplug any plug an play usb devices if you have any to see if one of those is causing the problem.


    www.mypchealth.co.uk
    Friday, December 17, 2010 11:42 AM
  • DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.

    Arg2: 0000000000000258, Timeout in seconds.

    The callstack doesn't tell too much.

    update all all drivers:

    000.fcl      Fri Sep 26 15:11:22 2008
    amdxata.sys  Tue May 19 19:56:59 2009
    HECIx64.sys  Thu Sep 17 21:54:16 2009
    hpdskflt.sys Wed Jul 08 20:41:38 2009
    Rt64win7.sys Fri Nov 27 10:45:07 2009

    Maybe this helps it. Also try to disable the power saving features of some devices in the device manager.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Leo Huang Friday, December 24, 2010 1:22 AM
    Friday, December 17, 2010 11:49 AM