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How to stop the display to change resolution and icon size when locking PC with WIN+L?? RRS feed

  • Question

  • I have a problem with 4-5 computers in our domain.

    They all randomly change resolution from 1920x1080 to 1024x768.
    Especially when locking the computer wilt WIN+L at e.g. lunch break.
    The users have noticed that the desktop icons change to a bigger size when locking the PC.

    I have updated all display driver from NVidia and Dell.

    It is a Workstation Dell T3500 it happens on.
    We are using Windows 7 Professional 32 bit Danish version.

    I have searched for help on internet but not come to any useable solution yet.

    Any suggestions will be helpfull.

    Friday, July 25, 2014 6:50 AM

Answers

  • 3. "The user cannot change display resolution." <-- why? Is there a policy that hides the whole component from control panel?

    if so is it possible to access the computer with account that doesn't get the policy and try to change the settings and see if they stick after that?

    3. OR do you mean that AFTER the resolution goes to 1024x768 the user cannot change the resolution?

    if so this would indicate that some hardware had stop working (most likely the video card) and windows had put on the "safe mode" resolution. Next time the insident happens could you check if you can see if something has changed in the device manager. Usually this kind of behavior is also shown in the event-viewer.

    • Marked as answer by Michael_LS Friday, August 8, 2014 10:25 AM
    Monday, July 28, 2014 9:58 AM

All replies

  • Hello,

    1. Is this only when using the key-combination. What keyboard layout you use?
    2. Does this happen every time you lock the computer?
    3. If you change the screen resolution with admin account and restart the computer then log back with user account. Does this problem go away?
    Friday, July 25, 2014 10:47 AM
  • 1. It is not only when using the WINKEY+L  to lock the PC. It has also happened when a PDF file was created and auto opened. But the users has observed that the lock almost always caused the change of resolution.

    2. See No 1.

    3. The user is local administrator. The user cannot change display resolution. He has to reboot the PC to set the correct resolution 1920 x 1080.

    Monday, July 28, 2014 7:37 AM
  • 3. "The user cannot change display resolution." <-- why? Is there a policy that hides the whole component from control panel?

    if so is it possible to access the computer with account that doesn't get the policy and try to change the settings and see if they stick after that?

    3. OR do you mean that AFTER the resolution goes to 1024x768 the user cannot change the resolution?

    if so this would indicate that some hardware had stop working (most likely the video card) and windows had put on the "safe mode" resolution. Next time the insident happens could you check if you can see if something has changed in the device manager. Usually this kind of behavior is also shown in the event-viewer.

    • Marked as answer by Michael_LS Friday, August 8, 2014 10:25 AM
    Monday, July 28, 2014 9:58 AM