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[ Android ] Authenticator App authentication freezes [ blank white screen ] RRS feed

  • Question

  • Hi,

    I have an android app that uses ADAL SDK set to use authenticator app to log in. However, the authenticator app freezes after logging in the credentials and loading for quite some time.

    Seems like the WebView was unable to load some of the assets. Below is some stack trace from authenticator app.

    08-29 15:21:52.173 10535-10535/? I/chromium: [INFO:CONSOLE(30)] "Uncaught Failed to load external resource ['https://secure.aadcdn.microsoftonline-p.com/ests/2.1.8038.12/content/cdnbundles/converged.v2.login.min_m0x0cepnkiw3qcb4ilhq9a2.css']", source: https://login.microsoftonline.com/login.srf?client-request-id=XXXXXXX(30)
    08-29 15:22:55.483 10535-10535/? I/chromium: [INFO:CONSOLE(30)] "Uncaught Failed to load external resource ['https://secure.aadcdn.microsoftonline-p.com/ests/2.1.8038.12/content/cdnbundles/oldconvergederror_core.min_fqnra_vqo5b-rfpjl1sngw2.js']", source: https://login.microsoftonline.com/login.srf?client-request-id=XXXXXXXX (30)
    08-29 15:22:55.483 10535-10535/? I/chromium: [INFO:CONSOLE(30)] "Uncaught Failed to load external resource ['https://secure.aadcdn.microsoftonline-p.com/ests/2.1.8038.12/content/cdnbundles/convergederrorstrings-en.min_iq9ojbhj5e8bmfawdinyfa2.js']", source: https://login.microsoftonline.com/login.srf?client-request-id=XXXXXX (30)

    Important Things to note:

    1. Other o365 apps work perfectly with the authenticator app. (Yammer, Teams)

    2. The same app in IOS works perfectly with the same app config (TenantID, AppID)

    3. The above links also don't load in Intune managed browser

    4. We are using the free version of Azure AD

    5. The app was running inside enterprise environment (Android for Work Workspace and Blackberry UEM) 

    6. Tried the same app on my personal Azure AD environment (Outside enterprise zone) and it works well.

    Cheers!










    • Edited by 31hypnos Thursday, August 30, 2018 5:39 AM
    Wednesday, August 29, 2018 9:22 AM