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skype for business to replace phone system? RRS feed

  • Question

  • currently we have a VoIP adapter from Vonage, which gives us a local landline number. We plug a traditional cordless phone into the adapter and use this as a business line for a home business. We pay per month and receive a call package that includes landline and mobile minutes, plus voice mail and call diverts

    the costs for this service seem to be going up every few months, and the service quality going down. We recently had 2 weeks with no service at all, so I'm look at alternatives. We already have Skype for Business as part of our office 365 Subscription, so I want to try and utilise this.

    we use the messaging and video features already, but not voice. I found some references for use in the US, but very little for the UK. Does Skype for Business offer a local number (is it still called a skype in number?) and can I dial out to mobiles and landlines?

    looking forward, I would also like to have extensions, so I can either have a menu system, or it will ring extension 1, and if no answer extension 2 etc. We are looking to take on some employees, so they would also need access to this system, either via their own skype in numbers, or through an extension and a menu system.

    we currently don't have a physical land land, not sure if this matters. I would also like as much as possible to be hosted in the cloud, as this is a home office and space is limited


    Matt

    Sunday, April 17, 2016 9:17 PM

Answers

  • Hi,

    For Skype for Business Online, it is supported to perform cloud PBX.

    Cloud PBX is Microsoft's technology for enabling call control and PBX capabilities in the Office 365 cloud with Skype for Business Online. Skype for Business Cloud PBX allows you to replace your existing PBX system with a set of features directly delivered from Office 365 and tightly integrated into the company’s cloud productivity experience.

    With Cloud PBX, your users can use Skype for Business Online to take care of basic call control tasks, such as placing and receiving calls, transferring calls, and muting and unmuting calls. Cloud PBX users can click a name in their address book, and Skype for Business places a call to that person. To place and receive calls, Cloud PBX users can use their mobile devices,  a headset with a laptop or PC, or one of many IP phones that work with Skype for Business.   For administrators, Cloud PBX provides the ability to manage calling within the same Tenant admin console used for messaging, collaboration, and so on.

    More details:

    https://technet.microsoft.com/en-us/library/mt612869.aspx

    Best Regards


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    Eason Huang
    TechNet Community Support

    • Marked as answer by Eason Huang Tuesday, May 3, 2016 9:36 AM
    Thursday, April 21, 2016 6:45 AM