Nasty malware removal help please RRS feed

  • Question

  • Customer picked up a nasty bug on her Windows 8 desktop running IE11 this weekend.  The entire screen has a blue tint to it and an error notice that reads: "Message from Webpage. Debug malware error 895-system 32.exe failure. Please contact system technicians to rectify the issue.  Please do not open internet browser for your security issue to avoid data corruption of your operating system.  Please contact computer technicians at 1-866-406-1398."    Other forum users on the web have stated that when they call, the person who answers identifies themselves as working for Microsoft and then tries to sell them a service.    I ran Defender, Kaspersky, & Norton and none of them found the problem.  Now a pop up loads on start up that wants her to buy a driver installation tool.  On a Bing or Google search, the top searches are from that company who wants to sell them the product.

    Other than the tint and annoying message, the PC operates fine.  Any thoughts or info on how to fix this nasty POS would be greatly appreciated.

    B Thompson
    San Antonio, TX

    Monday, July 6, 2015 2:10 AM