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Outlook Reader Pane - Dark Mode -- Only on Microsoft Surfaces?? RRS feed

  • Question

  • I have a few clients eager to use the Dark Reader Pane of Outlook which should be available after version 1907. I had it on a few client machines, but disappeared after a recent update.

    I have 1910 (Monthly targeted) build 12130.20184 of Outlook on a lenovo yoga and a microsoft surface laptop 2

    Both laptops are on 1903 build 18362.418 of windows 10

    Both have Dark set as the App and Windows mode

    Both have the Office Theme set to Dark -- Only the surface has the check box in Options to always set dark reader pane or not.

    Only the surface has dark reader pane none of the other manufacturer laptops do.

    For kicks and giggles I tried a few other machines in our shop and only the microsoft surface laptop 2's have dark reader pane despite all being completely up-to-date on monthly targeted channels.

    Why are only the microsoft computers getting dark reader pane, and not the other machines? This is ridiculous!

    Tuesday, October 22, 2019 2:34 PM

All replies

  • Hi NathanAK,

    According to the Research Note, Dark mode of reading pane was introduced in version 1909 (September 30 2019). It haven’t mentioned in this official link that this feature is limited to Microsoft surface laptop.

    Do you mean you didn’t see this option on other laptops?

    Have you compared between these laptops? Same version of Windows and Office? Installed same programs? Same settings for Dark Mode?

    Do you download Office 365 from Microsoft website?

    If you are using the pre-installed Office 365 on Win 10, try reinstalling Office 365 from Microsoft Website to test the results.

    Microsoft has already removed the pre-installed version of Office. It has too many limitations on features.

    Regards,

    Perry

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, October 23, 2019 2:21 AM
    Moderator
  • Hi NathanAK,

    I'm writing to see if there are any updates with this issue. You can feel free to post back if you need further assistance.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, October 25, 2019 9:05 AM
    Moderator
  • I’ll write a brief summary here for your information:

    [Issue Symptom:]

    ====================

    Outlook Dark mode option isn't available for other computers other than microsoft surface laptop.

          

    [(Possible) Cause:]

    ====================

    Office installation should be related. Check whether it's Windows Store version.

          

    [Troubleshooting Steps so far:]

    Reinstall Office from Microsoft Website

           

    [Reference:]

    ====================

    https://support.office.com/en-us/article/download-and-install-or-reinstall-office-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658
    Saturday, November 9, 2019 3:19 AM
    Moderator