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Dialing contacts in outlook launches lync :(

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Hello,

when Lync is running and I try to dial contacts in outlook lync does the dialing. We don't use lync for dialing. Is there a way to allow outlook to launch it's regular dialing feature and not lync?

thanks

Friday, June 15, 2012 5:54 PM

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I didn’t find the setting to change the way outlook choose to dial out either, maybe it is a default behavior.
- Marked as answer by Sean_Xiao Friday, June 29, 2012 2:23 AM
Thursday, June 21, 2012 2:13 AM

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Are the users enabled for Enterprise Voice? I'll go take a look in my lab but I'm pretty sure if a person is EV enabled, this is the default behavior. But if the person is PC-to-PC, it wouldn't use Lync to outbound dial as they wouldn't have any rules to allow routing of the call.

So let's start with, are they EV enabled?

Richard
Richard Brynteson, Avtex, Lync MCM

Saturday, June 16, 2012 3:04 AM
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Thanks for your response.. EV Voice is not enabled...

Monday, June 18, 2012 4:21 PM
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Hi,

Do you have a modem connected to a voice telephone line?

Before Outlook can make phone calls for you , you must set up your computer and a modem for automatic phone dialing.

You can refer to following article for more details: http://office.microsoft.com/en-us/outlook-help/about-dialing-from-outlook-HP005243320.aspx

Regards,

Lisa

Tuesday, June 19, 2012 1:51 AM
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Hello Lisa.

Outlook works GERAT and dials out just like it should. Then I launch LYNC.. then i try to dialout with outlook and it launches LYNC. I need it not to do that..

Wednesday, June 20, 2012 6:30 PM
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I didn’t find the setting to change the way outlook choose to dial out either, maybe it is a default behavior.
- Marked as answer by Sean_Xiao Friday, June 29, 2012 2:23 AM
Thursday, June 21, 2012 2:13 AM