Remote Assistance MSRA - freezes and lags RRS feed

  • Question

  • Hi everybody!

    I am experiencing strange freezes and lags while using msra.exe /offerra on multiple (about 80 PCs) in our company network.We recently rolled out all pcs with w10 and I can assure that all of them are configured equally. I tried to connect from out 4 IT admin pcs, all behave equally:

    When using msra 80% of the connections use TCP IPv6. The IPv6 connections lag and freeze but IPv4 works great!

    I noticed that the helpers (initiators) screen freezes but mouse movement is still transmitted to the users pc and actually moves the mouse, only the helper doesn't see any changes for up to 1 min... very annoying!

    Any advices / hints what could be the cause?

    Is there any setting to force IPv4 connections only?


    Wednesday, August 24, 2016 3:15 PM


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