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Complete answer in request module RRS feed

  • Question

  • When a request is completed we fill in a answer to end user, but this answer is not shown on the portal.

    Are there any workarounds?

    Wednesday, September 5, 2012 2:38 AM

All replies

  • Hello there,

    I think there are two ways of doing that:

    1. E-mail template with answer

    2. Runbook which would update SR description field

    Cheers

    Friday, December 7, 2012 9:38 AM