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Graphics card RRS feed

  • Question

  • I use windows 7 home premium x64. I have an Intel 965 Chipset Family with 358 MB and the windows recognize only 64MB 

    Someone know why recognize only 64MB from 358MB?

    Friday, January 11, 2019 7:03 PM

All replies

  • Do you mean the memory of your video card or RAM?

    If you mean a RAM memory, you could check the following settings:

    - Check the sytem configuration settings
    - Update the sytem BIOS
    - Check BIOS settings
    - Check possible issues with the physical RAM

    You will find the steps how you can do that behind the link.

    https://support.microsoft.com/en-gb/help/978610/the-usable-memory-may-be-less-than-the-installed-memory-on-windows-7-b

    Saturday, January 12, 2019 1:27 PM
  • hi,
    1 what size of physical memory on your motherboard now ? 
    2 can you install the latest motherboard driver and Intel 965 Chipset driver for your win7 home version?
    3 if the problem persist ,you can try to update your bios version.
    4 since this Intel 965 Chipset Family is integrated graphics video card(),can you go to the motherboard BIOS,then check if there is a setting can be used to change integrated graphics memory?

    5 can you enter dialog in command prompt and go to "display" item then look the display memory and share memory ?

    6 The integrated graphics card of the 965 chipset is GMA X3100, which cannot adjust the size of the video memory by itself, but is dynamically adjusted by the system.(so the  display memory is not fixed ,it will smaller than 358MB or bigger than 358MB ,it depend on your physical memory on your motherboard or Graphic display requirements)

    intel 965 express chipset family integrated graphics memory introduce
    https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=2ahUKEwiKyIWWlezfAhVLuI8KHTEWCwsQFjAAegQIChAC&url=https%3A%2F%2Fwww.intel.com%2FAssets%2FPDF%2Fdatasheet%2F316273.pdf&usg=AOvVaw3IdLw8ChuUf7NpOLrDAglu


    Graphics Drivers for Mobile Intel® 965 Express Chipset Family
    https://downloadcenter.intel.com/product/81508/Graphics-Drivers-for-Mobile-Intel-965-Express-Chipset-Family

    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.





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    Monday, January 14, 2019 2:37 AM
  • I mean the memory of my video card

    Monday, January 14, 2019 2:25 PM
  • hi

    i have 4GB Ram,processor Intel core 2 duo and windows 7 64 bits

    how to update the bios,my bios is PhoenixBIOS 4,0 release 6.1

    i have the drivers up-to-date

    Monday, January 14, 2019 2:35 PM
  • hi,
    we can contact the laptop vendor or go to the laptop official website to check whether there is the latest BIOS download through the SN code of your laptop.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, January 15, 2019 2:39 AM
  • Is there anything to help you?

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, January 29, 2019 2:41 AM