Dell Inspiron 1525 Reboots instead of Hibernates in Windows Vista SP1 RRS feed

  • Question

  • I have an almost brand new Dell Inspiron laptop running Windows Vista Home Premium SP1. It has all the recommended updates from Microsoft. When I first got the machine, if I placed it into "Hibernate," it would take a long time but would eventually hibernate. Now suddenly if I try to use Hibernate, it restarts instead. I have searched the Forums and found numerous posts regarding problems with "sleep" and Vista, but I can find no reference to behavior of this nature. Does anyone have any ideas?

    Tuesday, April 29, 2008 12:51 PM


All replies

  • Tuesday, April 29, 2008 2:40 PM
  • I have the same problem, the laptop uses the latest video driver and bios update since i installed it and im not sure if the problem started before or after sp1 vista update.

    But i have aditional info about the problem.

    Check this out 1525 Vista sp1 users:

             1. Do "Properties" On "My computer"

             2. at button "See Also" click "Performance"

             3. at "Tasks" click "Advanced Tools"

             4. at the "Performance Issues" you may see:

                 "/!\ Drivers are interfering with Windows entering sleep mode. View details."

             5. click that line and a window will pop up. saying:

                  "These drivers are causing windows to stand by or hibernate slowly"

                      Name: Intel Matrix Storage Manager driver - ia32

                      Filename: iaStor.sys

                      Publisher: Intel Corp.

                      Device: intel(r) 82801HEM/HBM SATA AHCI Controller

                      Date: v mar. 28, 2008 10:55

                      Time Taken: 3.8 sec 

                  "If you no longer use the device, consider uninstalling it. For more information click HELP"

              6. donno what to do to resolve the issue


    Running: dell insp. 1525/ WinVista sp1



    Now that i think its the problem, i found a new driver version on intel.com but that isnt good for insp 1525 and wont install, dell didnt released a new one but ill have to post at them forum this post too.

    Any recomandations? The Laptop its hibernating from time to time, sometimes reboots and boots up with the lid closed, thats the ugliest part because you may be in hurry and carry it "half on" not to mention about leaving it at home like that when you leave.

    Monday, May 5, 2008 8:48 PM
  • Hey, I have the same laptop and I was reading about all kind of problems that I could have with it, well, I find this problem there, and the source of it is the bios update, actually the v11 update or something like that, in the end the solution is to downgrade the bios to the previous one.. i think v09 or something like that. So the problem is the last bios, is  incompatible with Vista SP1.. I hope DELL  fix this problem soon developping a bios upgrade compatible with Vista SP1

    Tuesday, May 6, 2008 7:18 AM
  • Did you ever get this resolved? I have the exact same problem. The same problem occurs sometimes even when I try to shutdown the computer- it reboots instead of shutting down.
    Wednesday, July 2, 2008 4:06 AM
  • I'm having this problem too. My computer wont go into sleep mode, hibernate, or shut down. Holding down the power button is the only way I can turn it off.
    Thursday, July 17, 2008 12:44 AM

    I have same problem with my Dell Inspiron 1525 ie. unable to install Vista SP1.

    When my Dell Inspiron 1525 is checking for MS updates it will show all new updates that are available for download but it will not mention anything about Vista SP1.


    After doing some research on web I have come to conclusion that there is some problem/clash between SP1 and drivers installed for hardware (Audio- SigmaTel etc) supplied by Dell computers.

    So, in summary it will be up to Dell and Microsoft to resolve this SP1 software installation problem.


    So, lets hope that Dell and Microsoft can soon (say by August 2008) come up with some solution for customers who are using Dell computers and still waiting for their Vista SP1 to be installed J through Microsoft Updates.

    Saturday, July 19, 2008 11:43 PM
  • Have you checked the Dell support site for an updated audio driver?  Driver updates aren't offered on Windows Update for some time after the hardware vendor releases them.

    FYI:  MS has nothing to do with this problem- it lies solely with the audio vendor.  Even Dell merely provides drivers for the hardware that they did not design, nor write drivers for (Sigmatel handles that.)
    MS Update / Windows Update is simply doing the thing that MS told it to do - not offer SP1 to you, due to driver incompatiblity.

    Sunday, July 20, 2008 1:19 AM
  • I had the same problem.  I found the following solution on the Dell Community Support Forum and it fixed the problem:


    You need to disable the feature that allows the computer to put the wireless card to sleep when it isn't needed.

    • To disable sleep on the wireless card,  go to the START menu and click on "Computer".
    • Click the toolbar button that says "System Properties". (You can also get here from the Control Panel).
    • In the taskbar pane at the left, click the link that says "Device Manager".
    • Click "Continue" on the warning popup.
    • Double click on "Network adaptors" in the list of devices.
    • Double click on "Dell wireless 1395 WLAN Mini-Card".
    • Click on the "Power Management" tab.
    • Uncheck the entry that says "Allow the computer to turn off this device to save power."
    • Click OK and close the other windows.

    You shouldn't have any more trouble with getting sleep to work.


    This is a temporary workaround. It solves the problem, but your computer will use up its battery power slightly faster since it prevents the computer from turning off the wireless when it isn't needed. Hopefully Dell will figure out the cause of the problem and fix it properly with a software update soon. Ignore most of the early messages which talk about SP1 and bios issues. There were a lot of false leads in tracking down the cause of the problem.


    Hope this works for you as well.  Good luck!
    Monday, August 25, 2008 10:38 PM
  • Krystyne20: THanks for this post... I really helps. I am surprised at the validation that this laptop has gone through at Dell. Shows how low Dell has gotten... I am going to chat with thier support tonight. Bought this laptop from Best Buy, and the support comes from guess who? NOT Dell, but the Geek Squad :-)


    Wednesday, August 27, 2008 3:28 AM
  • I am also having the same problem, I have spent more than 6 hours on the telephone with software support from Dell (add the hours spent researching myself), they have made me do a lot of stuff and finally system restore. Same day troubles begin again. I have told them that I just want my money back, but they say no it is a software issue. A software issue after a system restore? After 3 hours from the system restore? Everyone out there, we should clam a class action suit if Dell doesn't call for a recall of the inspiron 1525, since obviously there is a big issue there. I have spend more than 10 hours on this, that converted to my wage is more than 1000 dollars, which is almost double the price of the PC. Dell doesn't want to take it back, respect the warranty and return the money? Well, I'll suit them for more than the price of the PC, and I think we should do a class action. Anyone knows how to proceed? Any lawyers out there?
    Tuesday, September 16, 2008 8:16 PM
  • Thank you so much i have been trying to solve the same issue for a week now. I have spent countless hours on the phone with dell and they were not able to solve this problem but after following your instructions my computer finally shuts down.Again thanks a ton Krystyne20


    Saturday, September 20, 2008 7:14 PM
  • I am game to the CAS... any lawyers yet?

    Sunday, September 21, 2008 6:39 AM
  • All the issues you are mentioning I'm having too.  I've spent hours with Dell on-line support.  I've had maybe four different techs go into my computer remotely and try to change settings so my computer will shutdown and not restart.  I even just did a system restore yesterday and the problem is back.  I hope they will return my money should I decide to ask for a full refund.  Plus my laptop runs very hot.  Sometimes it feels like if I hold my hand on the front too long I'll get burned.  That can't be good.  Also, I've noticed that if I try to shutdown and it restarts, I'll try a second time and it will shut down.  What's with that?


    Tuesday, September 23, 2008 3:49 AM
  • Hey, the problem is because the Dell Wi-fi internal card, this gives you a problem with windows vista SP1, I have an Inspiron 1525 but with Intel 3945abg mini Card adapter so I'm not having this issue and I have SP1 installed, there are more than one solution to the problem with the dell wi-fi internal card, I think the best is to downgrade your bios a previous version (I don't remember the exact version I think is r0.9).

    You can visit Dell forums, there is a thread trying to manage this issue.
    Tuesday, September 23, 2008 4:20 AM
  • Thank you fpenah.  I did downgrade my bios to the v9.  It was not hard.  I just typed "Dell, Download" in the google search bar, the website popped up, and at the bottom of the webpage I saw BIOS listed.  I think I clicked on that and somewhere found a link that said "other versions".  I found the older bios version 0.9 and clicked on that and it replaced the current version I was using which was v13.  Hopefully this will do the trick.  I'll keep everyone posted should my shutdown problems return.  Thank you, MM

    Tuesday, September 23, 2008 5:34 PM
  • I've just experienced the same problem with my dell 1525. 


    After trying different things for 30mins, I've found your solution and it worked straight away 

    Thanks for the help. Does turning off the wireless card with the slide switch converse power?


    Friday, October 3, 2008 10:23 PM
  • Hi,


    Glad that worked for you (downgrading to bios V9).  I have not had any more issues and it's been over two weeks.  I did have reoccurring "shutdown" issues by adjusting the wireless settings, so I wouldn't suggest that.  Again, hope all goes well.  Nothing like buying a new computer and worrying about glitches and thinking you might have to return it.  I feel better now and this solution seems to fit. 


    Saturday, October 4, 2008 2:54 AM

    Thanks  Krystyne20,


    I had similar problem with my dell laptop (inspiron 1525) -- the issues of sleep and shut down; but I followed these advice, it worked. I'm surprised why Dell people couldn't figure this out!


    Thanks again.

    Sunday, October 5, 2008 9:04 AM
  • I have the same problem. The problem was never solved and i even restored the system to a previous point and then restored factory settings. This solved the problem for a while. The malfunctions appears after the computer runs a disk defragmenter. I tnhink during this this process some important files are moved or deleted. It' s  really annoying having to shut down the computer every time and not being able to put it tosleep or hibernate!


    Monday, November 10, 2008 12:49 AM
  • I have had the same problem with my new Inspiron 1525, I Tried too many solutions .. All That you have previously I tried


    At last I figured out the most useful way to overcome this problem:


    1) Open Device manager.

    2) Open properties of all items found one by one.

    3) Check if you have power management Tab.

    4) Uncheck "Allow device to wake up computer"


    I think it will solve the problem


    Thanks and Regards


    Tuesday, November 11, 2008 11:51 AM
  • I have done numerous attempts to fix this issue.  I have 2 inspiron 1525 laptops.  Only one has the issue.  The only solution that I have found to actually work is:
    1. update system bios
    2. update chipset drivers
    3. Go to power options in the control panel> choose "Choose what the power buttons do" > Change the Power button to shut down, on plugged in and battery also do the same with "what happens when I close my lid"
    4. Reboot machine by doing a proper machine shut down
    5. Wait for machine to come back on.  press power button and allow computer to shut down with new instructions.
    6. Power Up machine
    7.Change Power Settings  from step 3 back to hibernate.
    Everything should work fine from here.  It worked for me.  However I have found that this is only a temporary fix.  It seems to only work for about 4 months at a time.

    Hope this helps you as much as it helped me.
    • Edited by Marleyb Friday, July 24, 2009 1:12 AM just fixed type
    Friday, July 24, 2009 1:09 AM
  • Sign me up for a class action this 1525 Stinks!!!
    Saturday, August 8, 2009 6:37 PM
  • Thank you to whoever posted the information about changing the wireless card info.  It stopped restarting everytime I put it in sleep mode.  However beware of the problem with plug and play devices that was just corrected with the sp update.
    Sunday, August 23, 2009 4:46 PM
  • When downgrading the bios.. do you just click on the link on dells website and run it? or do you have to make a bootable cd and run it?
    Thursday, May 27, 2010 4:59 AM
  • The problem is in the drivers.

    I had the exact same problem as all of you so i searched for new drivers.

    These are the drivers that i currently use that work flawlessly:


    - For Vista/7 - http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R219872&formatcnt=0&libid=0&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=312953


    - For XP - http://support.us.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R219871&formatcnt=0&libid=0&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=312942


    Enjoy :)

    Carlos Ferreira
    • Proposed as answer by Jekkaman Thursday, May 27, 2010 8:57 AM
    Thursday, May 27, 2010 8:57 AM
  • I too have a Dell Inspiron 1525, and after researching the problem for almost 3 years, all I got was Dell saying the problem was Microsoft Windows, and Microsoft saying it was Dell.

    I finally starting leaving my iTunes up and running a playlist (with the volume muted in iTunes), sometimes for even 2 or 3 days, and after months of this the problem cured itself.

    I kid you not.

    Friday, May 18, 2012 5:33 PM