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Intermittent APP-V 5 SP 2 Service Crashes RRS feed

  • Question

  • Hi there, I'm hoping someone can help me!

    We are running CM2012 SP1, Windows 7 x64 SP1 with APP-V 5 SP2 client.

    Windows 7 Workstations are VMWare Horizon View floating pool machines that are refreshed on log-off and have been prepped correctly for CM2012.

    Flow of issue is as follows.

    When Publish-AppvClientPackage or Add-AppvClientPackage powershell cmdlets are run manually or invoked through config manager client we intermittently receive (for example) in the AppEnforce.log

    Publish-AppvClientPackage : Failure to communicate with Application Virtualization Service. Operation attempted: Publish AppV Package. HRESULT: 800706BE.

    Sometimes the app will be added to the store but not published etc. depending on which cmdlet fails.

    These failures coincide with the failure of the APP-V client service and I can see the service stopping, re-starting and stopping again. This is further confirmed by the Windows System and Application log respectively:

    EVENT 7034:

    The Microsoft App-V Client service terminated unexpectedly.  It has done this 4 time(s).

    and Event 1000:

    Faulting application name: AppVClient.exe, version: 5.0.3361.0, time stamp: 0x52781536
    Faulting module name: AppVEntStreamingManager.dll, version: 5.0.3361.0, time stamp: 0x52781643

    Sometimes these cmdlets will run and the App-V service will stay running but i can find no pattern as to why.

    I've tried removing, re-installing the APP-V client, disabling the AV, checking the pre-requisites etc and no luck.

    Before I start picking apart this piece by piece does anyone have any insight as to why this could be happening? Some kind of conflict somewhere?

    Thanks!




    Thursday, March 27, 2014 4:10 PM

Answers

All replies

  • This is unusual.  I would recommend opening a case with Microsoft.

    The big question is whether this is a single machine issue.  I suspect that this is the case.  If so, removing all packages, uninstalling and reinstalling the client (or reimage) might be the quickest solution.


    Tim Mangan MVP for App-V and Citrix CTP Author of AppV books: "The Client Book" and "OSD Reference Book" (http://www.tmurgent.com/Books )

    Friday, March 28, 2014 1:02 PM
    Moderator
  • Hi Tim,

    Yes I think you could be right. Was hoping for a silver bullet :)

    Will try a new base image and get back to you.

    Thanks!

    Friday, March 28, 2014 1:17 PM
  • Hello,

    Try the latest hotfix;

    http://blogs.msdn.com/b/sgern/archive/2014/04/03/10513798.aspx


    Nicke Källén | The Knack| Twitter: @Znackattack

    Thursday, April 3, 2014 7:27 PM
  • This error occurred to me today on a Windows 8 machine while trying to publish an application on App-V 5 SP2. Managed to fix it by repairing WMI and re-installing App-V 5 SP2
    Friday, April 4, 2014 10:01 AM
  • Had this same error with a customer today. Hotfix 2 for SP2 fixed this issue.
    Monday, April 7, 2014 8:00 AM
  • Hi there

    I'm having exactly the same issue and my configuration is exactly the same.

    If the applications is set to download and execute it works fine but if it's set to streaming it fails. Eventually it works after a few tries.

    I can have 4 applications deployed all set to streaming and sometimes one works and the other 3 fail. Or all fail.

    It doesn't matter if the target is a VDI, desktop or user.

    I have applied the hotfix 2 and it hasn't helped. I have tried to reinstall also.

    I have tried everything that Damien has tried with no success.

    I also can see the App-V service stopping once the application start installing in the Software Center.

    Anyone facing the same problem? Anyone with a solution?

    Thanks

    Felipe

    Wednesday, April 30, 2014 2:14 AM
  • Hello,

    see this topic;http://blogs.msdn.com/b/sgern/archive/2014/04/03/10513798.aspx

    Hotfix 3 can be requested via phone at Microsoft, however it is not available to be requested via the web.


    Nicke Källén | The Knack| Twitter: @Znackattack

    • Proposed as answer by Felipe Binotto Thursday, May 1, 2014 10:10 AM
    • Marked as answer by Skullicious Tuesday, May 6, 2014 7:28 PM
    Wednesday, April 30, 2014 5:26 AM
  • Thank you Nicke! That was it. Another bug.

    I have detailed the workaround to get the applications streaming in this post:

    http://fbinotto.blogspot.co.nz/2014/05/application-streaming-failing-when.html

    Cheers

    Thursday, May 1, 2014 10:09 AM
  • App-V 5.0 SP2 HF4 aka "Spring Update 2014" includes "App-V Client service crashes when applications are distributed via Config Manager". This could be you lucky shot :) 

    http://blogs.msdn.com/b/sgern/archive/2014/05/01/10521846.aspx

    It shouldn't called a hotfix, it's more a service pack to me.

    The KB article isn't available yet, have some patience :)

    • Marked as answer by Skullicious Tuesday, May 6, 2014 7:28 PM
    Thursday, May 1, 2014 1:48 PM
    • Marked as answer by Skullicious Tuesday, May 6, 2014 7:28 PM
    Friday, May 2, 2014 4:23 AM
  • What a fantastic thread to return to :)

    Will be trying this out again this week with the above hotfix and you all know how it goes.

    Thanks everyone!

    • Marked as answer by Skullicious Tuesday, May 6, 2014 7:28 PM
    • Unmarked as answer by Skullicious Tuesday, May 6, 2014 7:28 PM
    Tuesday, May 6, 2014 12:40 PM
  • Spot on. The hotfix fixes the crash issue as well as some optimisations for vdi environments etc. Thanks everyone!
    Tuesday, May 6, 2014 7:29 PM