Showing black screen infected by virus


  • Dear all

    Please any body help me.

    I had to Install some software, But when I tried to Install that software it's affected by virus(symptoms of unwanted apps installed and often time opened browsers some pages), And then Installed and tried to open Malware bytes  but couldn't because it has shown Windows can't access this file or path ,you may have to appropriate permissions ,after that I used by C cleaner ,360 Total security little bit cleaned and then kept the Windows in safe mode networking and one time I connected Internet used Gmail with Chrome but right now showing black screen.

    Windows 8.1 64 bit Desktop.

    Wednesday, June 20, 2018 2:19 PM

All replies

  • Hi,

    What software have you installed?

    You may need to take a full scan with your windows 8.1.

    In addition, you can also refer to the following article and check the result.

    Step By Step How to Solve Windows 8.1 and 8 Black Screen Issue upon boot

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    Best Regards,


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact

    Thursday, June 21, 2018 3:55 AM
  • Hi sir

    Thanks for Replied

    It's not worked for me and I Installed newly

    Thursday, June 21, 2018 9:01 AM