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  • Question

  • I got a message that my files were not being backed up, so I chose the back up option. Now it is frozen and won't do anything. I can't even use ctrl>alt>delete or do a shutdown. Any suggesstions?
    Tuesday, November 3, 2015 6:13 PM

Answers

  • Hi,

    Firstly, could you make a screenshot for the error message about not backed up? We would like to know more information about this error.

    Secondly, after you choose backup option, have you did any changes in the option before it is frozen?

    In addition to that, you have to hold on Power button to force shutting down. Then start the Windows in clean boot mode and backup again.

    https://support.microsoft.com/en-us/kb/929135

    Also, you can upload the dump file to us so that we can help you better. You can right click "Computer" > "Properties" > "Advanced System Settings". Then click the setting at "Startup and Recovery" column and you will see the path of dump file.

    Hope that can help you.

    Best Regards

    Simon


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, November 5, 2015 7:33 AM

All replies

  • Hold the power button down

    Care to tell us more?


    Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

    Wednesday, November 4, 2015 11:49 AM
  • Hi,

    Firstly, could you make a screenshot for the error message about not backed up? We would like to know more information about this error.

    Secondly, after you choose backup option, have you did any changes in the option before it is frozen?

    In addition to that, you have to hold on Power button to force shutting down. Then start the Windows in clean boot mode and backup again.

    https://support.microsoft.com/en-us/kb/929135

    Also, you can upload the dump file to us so that we can help you better. You can right click "Computer" > "Properties" > "Advanced System Settings". Then click the setting at "Startup and Recovery" column and you will see the path of dump file.

    Hope that can help you.

    Best Regards

    Simon


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, November 5, 2015 7:33 AM