locked
problem number no valid RRS feed

  • Question

  • I have a problem

    when a user dialing a number that does not exist, Lync sends the call to the gateway and this saturates the primary.

    how I can block the dialing of extension numbers do not exist.

    thank you very much

    Wednesday, January 4, 2012 1:34 PM

Answers

  • You can use the unassigned phone number feature in Lync.  You define a range of numbers that you want to play an announcement saying that the extension isn't in use.  This will prevent Lync from trying to send the call to the gateway.

     

    Ken

    • Proposed as answer by Noya Lau Wednesday, January 11, 2012 11:03 AM
    • Marked as answer by Noya Lau Friday, January 13, 2012 9:50 AM
    Monday, January 9, 2012 8:58 PM
  • Hi Alricoa,

    Agree with Ken. The Announcement application is an Enterprise Voice feature that allows you to configure what happens to calls to unassigned extensions (extensions that are valid for your organization but are not assigned to a person or phone). For example, you can configure calls to unassigned numbers to play a message or be transferred to a different destination or both. For details, see this document.

    In addition, provide another post for reference. Hope helps.


    Noya Liu

    TechNet Community Support

    • Marked as answer by Noya Lau Friday, January 13, 2012 9:50 AM
    Tuesday, January 10, 2012 2:19 AM

All replies

  • You can use the unassigned phone number feature in Lync.  You define a range of numbers that you want to play an announcement saying that the extension isn't in use.  This will prevent Lync from trying to send the call to the gateway.

     

    Ken

    • Proposed as answer by Noya Lau Wednesday, January 11, 2012 11:03 AM
    • Marked as answer by Noya Lau Friday, January 13, 2012 9:50 AM
    Monday, January 9, 2012 8:58 PM
  • Hi Alricoa,

    Agree with Ken. The Announcement application is an Enterprise Voice feature that allows you to configure what happens to calls to unassigned extensions (extensions that are valid for your organization but are not assigned to a person or phone). For example, you can configure calls to unassigned numbers to play a message or be transferred to a different destination or both. For details, see this document.

    In addition, provide another post for reference. Hope helps.


    Noya Liu

    TechNet Community Support

    • Marked as answer by Noya Lau Friday, January 13, 2012 9:50 AM
    Tuesday, January 10, 2012 2:19 AM