Does sharepoint send email only if email id is stored as WorkEmail? RRS feed

  • Question

  • We are sending emails from sharepoint 2013 declarative workflow. In our environment, users having "WorkEmail" as well as "UserPrincipalName". Both WorkEmail & UserPrincipalName are different values but they are SAME one exchange email account.

    For Eg: WorkEmail=First.Last@domain.com & UserPrincipalName =FLast@domain.com 

    In fact above both IDs are equals (WorkEmail=UserPrincipalName )& user can login to their email account using any of them.

    Now Problem is, IF we are fetch user's Email Address(WorkEmail) in workflow and sending email to it then user receiving that email, Its working. BUT If we fetch user's UPN in workflow & sending email to it then email is not receiving in users email account.There no any error in workflow, workflow not getting suspended, workflow get completed successfully. (Then I tried to store UPN in workemail and then send email to workemail then it works.. email receiving!!!)

    I googled & found similer thread on msdn which say sharepoint send email based on email address stored in User Info List. below is thread


    So, Does sharepoint send email to user's workemail only? Please help.

    Vishal M. Patil - MSDN Forum

    • Edited by V.M.P Wednesday, January 31, 2018 1:57 PM
    Wednesday, January 31, 2018 1:51 PM


  • Yes, in my experience SharePoint does not use the UPN value to send emails even if it is a valid email address.  You must have the Work email field populated with an appropriate email address.

    Paul Stork SharePoint Server MVP
    Owner/Principal Architect: Don't Pa..Panic Consulting
    Blog: http://dontpapanic.com/blog
    Twitter: Follow @pstork
    Please remember to mark your question as 'answered' if this solves your problem.

    • Marked as answer by V.M.P Thursday, February 1, 2018 5:03 AM
    Wednesday, January 31, 2018 2:04 PM