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Outlook 2010 links embedded in received emails are blocked RRS feed

  • Question

  • When I click a link embedded in a received email, the following window appears: "This operation has been canceled due to restrictions on this computer.  Please contact your system administrator."

    My account is the administrator.  I can find no rules to prevent opening links on "Manage Rules and Alerts", nor in Options, Advanced.

    I can't open or advance to any embedded links.

    Tuesday, November 2, 2010 1:41 AM

Answers

  • Hi,

     

    This issue can occur as the following registry key is either missing or corrupted:

    HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command

    Try Fix it in this KB article or manually fix the problem by the steps there:

    You receive an error message when you click a hyperlink in Outlook

    http://support.microsoft.com/kb/310049

    Best Regards,

     

    Sally Tang

    • Marked as answer by Sally Tang Thursday, November 11, 2010 7:45 AM
    Wednesday, November 3, 2010 7:43 AM

All replies

  • Hi,

     

    This issue can occur as the following registry key is either missing or corrupted:

    HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command

    Try Fix it in this KB article or manually fix the problem by the steps there:

    You receive an error message when you click a hyperlink in Outlook

    http://support.microsoft.com/kb/310049

    Best Regards,

     

    Sally Tang

    • Marked as answer by Sally Tang Thursday, November 11, 2010 7:45 AM
    Wednesday, November 3, 2010 7:43 AM
  • By the way, you can save all links from your emails using this free tool:
    http://www.outlookfreeware.com/en/products/all/OutlookMessagesUrlSave
    Wednesday, November 3, 2010 4:07 PM
  • Sally

    Thanks for the suggestion...I used the "fix it" button, but it didn't solve my problem!

    I haven't had the time/patience to attempt a manual fix.

    Is there a quick way to determine if the registry key is missing?

    Thanks, Terry

    Tuesday, November 16, 2010 5:52 PM