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CD-ROM drive is not working RRS feed

  • Question

  • About 4 months ago, my CD-ROM/DVD driver has not been working. I haven't had time to fix this problem until now.
    My driver keeps getting "Code 39" error that states "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing."  
    Can I please get some help on how to fix this problem? Thank you :)
    Sunday, December 28, 2008 11:33 PM

Answers

  •  

    Hi,

     

    You also can take the following suggestions to troubleshoot the problem.

     

    Suggestion 1:

    =====================

    If you have installed any CD/DVD-burning software, please temporarily remove them from "Control Panel"-> "Programs and Features".

     

    Suggestion 2:

    ====================

    1. Click the Start Button, type regedit in the "Start Search" text box and then press ENTER.

     

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

     

    5. Restart the computer

     

    Suggestion 3:

    ===========================

    1. Click the Start Button, type devmgmt.msc in the “Start Search” box and press Enter.

    2. Expand "DVD/CD-ROM drives".

    3. Right click the DVD-ROM drive, and click "Uninstall".

     

    Then, restart the computer to test the problem again.

     

    Thanks.  

    Tuesday, December 30, 2008 9:15 AM
    Moderator

All replies

  • Hi

    Your best strategy for this problem is to contact the maker of that system.

    They will know the make and model of the CD drive and have the latest drivers for that device.

    Hope this helps.



    Ronnie Vernon MVP
    Tuesday, December 30, 2008 5:38 AM
    Moderator
  •  

    Hi,

     

    You also can take the following suggestions to troubleshoot the problem.

     

    Suggestion 1:

    =====================

    If you have installed any CD/DVD-burning software, please temporarily remove them from "Control Panel"-> "Programs and Features".

     

    Suggestion 2:

    ====================

    1. Click the Start Button, type regedit in the "Start Search" text box and then press ENTER.

     

    2. Navigate to the following key:

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

     

    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.

     

    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.

     

    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

     

    5. Restart the computer

     

    Suggestion 3:

    ===========================

    1. Click the Start Button, type devmgmt.msc in the “Start Search” box and press Enter.

    2. Expand "DVD/CD-ROM drives".

    3. Right click the DVD-ROM drive, and click "Uninstall".

     

    Then, restart the computer to test the problem again.

     

    Thanks.  

    Tuesday, December 30, 2008 9:15 AM
    Moderator