locked
device cannot start (code 10) RRS feed

  • Question

  •  

    I got a Zune a while back. It works fine and my software on the computer for it also works fine.  I can connect the Zune to other computers, but the driver on my computer never installs correctly.  I have NO idea what else to try. PLEASE HELP!

    Liesl

    Tuesday, December 9, 2008 11:37 PM

Answers

  • Hello,

     

    It means that if the device which is throwing the error has added its own custom error text to your Windows system when the device was installed, then when the device encounters an error, you will see the custom error message specific to that device. But if it doesn’t have its own custom error message, then Windows uses its own generic error message for devices, which is “This device cannot start. (Code 10)”

     

    Some cheaper digital cameras install something called libusb, as well as a program used to make your ps3 controller work on your pc. Somehow libusb interferes with the Zune drivers. Go to Program and Features in the Control Panel and uninstall it if it exist on your computer.

     

    If it is not the case, Microsoft recommends that when this happens, you click “Update Driver” to update the drivers for the device. You can also start the Windows troubleshooting wizard by going to the general properties tab of the device, and clicking on “Troubleshoot”.

     

    Before doing this, be sure that you have the correct and most up-to-date versions of the driver(s) for that device. You can also try uninstalling and reinstalling the device, using the disk which came with it. You can also go to the website of the device’s manufacturer, and check their downloads or support section for current, up-to-date drivers.

    http://www.zune.net/en-US/software/default.htm

     

    Hope it works!

     

    • Marked as answer by Andy Song Thursday, December 25, 2008 2:52 AM
    Thursday, December 11, 2008 9:24 AM