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ATA Lightweight Gateway 1.9 Internal server error 500 RRS feed

  • Question

  • I'm trying to install the ATA Lightweight gateway on Server 2016 Core Domain controller. I have this installed on other Server 2016 core DCs and no issue. This particular server gives the error below. Any help is greatly appreciated. Firewall is disabled. Resources are fine.

    2018-07-09 14:29:37.8435 5304 5   Error [WebClient+<InvokeAsync>d__8`1] System.Net.Http.HttpRequestException: PostAsync failed [requestTypeName=UpdateGatewaySystemProfileRequest] ---> System.Net.Http.HttpRequestException: Response status code does not indicate success: 500 (Internal server error).
       at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
       at async Microsoft.Tri.Common.Communication.WebClient.PostAsync[](?)
       at async Microsoft.Tri.Common.Communication.WebClient.InvokeAsync[](?)
       --- End of inner exception stack trace ---
       at async Microsoft.Tri.Common.Communication.WebClient.InvokeAsync[](?)
       at async Microsoft.Tri.Common.Communication.WebClient.InvokeAsync[](?)
       at async Microsoft.Tri.Gateway.Common.Service.GatewayConfigurationManager`1.GetConfigurationAsync[](?)
       at async Microsoft.Tri.Infrastructure.Framework.ConfigurationManager`2.UpdateConfigurationAsync[](?)
       at async Microsoft.Tri.Gateway.Common.Service.GatewayConfigurationManager`1.UpdateConfigurationAsync[](?)
       at async Microsoft.Tri.Infrastructure.Framework.ConfigurationManager`2.OnInitializeAsync[](?)
       at async Microsoft.Tri.Gateway.Common.Service.GatewayConfigurationManager`1.OnInitializeAsync[](?)
       at async Microsoft.Tri.Infrastructure.Framework.Module.InitializeAsync(?)
       at async Microsoft.Tri.Infrastructure.Framework.ModuleManager.OnInitializeAsync(?)
       at async Microsoft.Tri.Infrastructure.Framework.Module.InitializeAsync(?)
       at async Microsoft.Tri.Infrastructure.Framework.Service.OnStartAsync(?)
       at Microsoft.Tri.Infrastructure.Framework.Service.OnStart(String[] args)
    2018-07-09 14:29:44.1020 6664 5   Debug [GatewayService] Starting
    2018-07-09 14:29:44.1645 6664 5   Debug [GatewayModuleManager] Uninitialized
    2018-07-09 14:29:44.1645 6664 5   Info  [GatewayModuleManager] [Version=1.9.7312.32791]
    2018-07-09 14:29:44.9614 6664 5   Debug [GatewayConfigurationManager] Uninitialized
    2018-07-09 14:29:44.9614 6664 5   Debug [SecretManager] Uninitialized
    2018-07-09 14:29:44.9614 6664 5   Debug [GatewaySecretManager] Uninitialized
    2018-07-09 14:29:44.9614 6664 5   Debug [PerformanceCounterCategoryManagerProxy] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [PerformanceCounterManager] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [AppDomainManager] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [CenterMonitoringEngineProxy] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [ResourceManagerProxy] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [GatewayResourceManager] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [EntityReceiverProxy] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [EntitySender] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [TcpClientWrapper] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [UdpClientWrapper] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [DnsClient] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [NetbiosClient] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [RpcNtlmClient] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [NetworkNameResolver] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [DirectoryServicesClient] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [DirectoryServicesResolver] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [LocalAdministratorsResolver] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [EntityResolver] Uninitialized
    2018-07-09 14:29:44.9772 6664 5   Debug [RadiusEventActivityTranslator] Uninitialized
    2018-07-09 14:29:44.9927 6664 5   Debug [SyslogEventActivityTranslator] Uninitialized
    2018-07-09 14:29:44.9927 6664 5   Debug [WefEventActivityTranslator] Uninitialized
    2018-07-09 14:29:44.9927 6664 5   Debug [RadiusEventListener] Uninitialized
    2018-07-09 14:29:44.9927 6664 5   Debug [SyslogEventListener] Uninitialized
    2018-07-09 14:29:44.9927 6664 5   Debug [WindowsEventLogReader] Uninitialized
    2018-07-09 14:29:44.9927 6664 5   Debug [NetworkActivityTranslator] Uninitialized
    2018-07-09 14:29:44.9927 6664 5   Debug [NetEventSessionManagerProxy] Uninitialized
    2018-07-09 14:29:44.9927 6664 5   Debug [NetworkListener] Uninitialized
    2018-07-09 14:29:44.9927 6664 5   Debug [CenterTelemetryManagerProxy] Uninitialized
    2018-07-09 14:29:44.9927 6664 5   Debug [GatewayTelemetryManager] Uninitialized
    2018-07-09 14:29:44.9927 6664 5   Debug [GatewayModuleManager] Initializing
    2018-07-09 14:29:45.0083 6664 5   Debug [GatewayConfigurationManager] Initializing
    2018-07-09 14:29:47.5083 6664 5   Error [WebClient+<InvokeAsync>d__8`1] System.Net.Http.HttpRequestException: PostAsync failed [requestTypeName=UpdateGatewaySystemProfileRequest] ---> System.Net.Http.HttpRequestException: Response status code does not indicate success: 500 (Internal server error).

    Monday, July 9, 2018 2:35 PM

All replies

  • For some reason, the machine cannot contact the Center via https.

    I suggest opening a support ticket to have an engineer review the full logs and suggest possible resolutions.

    Monday, July 9, 2018 2:48 PM
  • Hello,

    You can firstly check out the following troubleshooting article.

    https://docs.microsoft.com/en-us/advanced-threat-analytics/troubleshooting-ata-known-errors

    In addition, if it works on other DCs, are there any differences between the DCs, such as installed programs, system configurations and networking?

    If it still doesn't help, I would recommend to create a support ticket.

    Best regards,

    Andy Liu


    Please remember to mark the replies as answers if they help.
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    Tuesday, July 10, 2018 8:32 AM