What to do for a MS License Audit - couple questions RRS feed

  • Question

  • I'm not sure where to post this, as there isn't a Licensing category. A customer of mine with about 20 users was selected to be audited by Microsoft. We have the licenses for the Servers and CALs (Windows and Remote Desktop), and most of the Windows desktop and MS Office licenses. Regarding the desktop licenses, this company received 6 Dell laptops with Windows 7 Home Premium through spending so much through a credit card, and we paid the cost for the anytime upgrade to Pro during the setup process. Where do we find those licenses? I logged into the account I purchased them through initially, but I don't know where to look for these when I log in now. Also, for these laptops we paid for Office during the setup via the site Microsoft directed us to using the same account as the anytime upgrade. Where do I find these licenses at? We have the email receipts, but I doubt this will be enough to satisfy MS.

    I've never had to go through one of these before. Is this random, or has MS detected a problem somewhere? As far as I know, everything is legit, although I have to say we rely on Dell when we purchase things because licensing is so convoluted. Thanks

    • Edited by baskervi Tuesday, January 10, 2017 11:52 PM
    Tuesday, January 10, 2017 11:51 PM

All replies

  • Hi,

    You should not worry,  all you need to do is just to furnish the purchase invoice, in parallel the person who prepared the laptops for you might be suspicious, because if the licenses which they used were pirated, then you will have a big problem. contact svlcops@microsoft.com; they are the <g class="gr_ gr_218 gr-alert gr_spell gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="218" id="218">microsoft</g> licensing specialist who will be able to assist you.

    Guowen Su
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    Monday, January 16, 2017 3:37 AM