We are using SCSM 2012 service pack 1.
So I configured 2 different Review activity from Workflows Configuration, one to send email notification to reviewer to approve Change Request another one is to approve Service Request. I have created 2 different email template for them.
The problem whenever I create change request or service request, the workflow use only First Review Activity hence sends same email for both Change Request and Service Request.
I tried to add more criteria to distinguish Change request review activity from Service request review activity by adding Area, but whenever I add extra criteria other than Status it doesn’t send any email notification.
Is there any solution for this problem??