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Blue Screen Error RRS feed

  • Question

  • Hi, today my computer ran out of battery and shut down, when i turned it on again, i suddenly got a Blue Screen saying there was a Kernel_Inpage_Error and the computer needed to restart. When it restarted it said the files affected were:

    C:/Windows/Minidump/091314-32109-01.dmp
    C:/Users/Pablo/AppData/Local/Temp/WER-63953-0-sysdata.xml
    C:/Windows/MEMORY.DMP

    I keep getting this error at random moments and it's really annoying to be honest.

    Saturday, September 13, 2014 7:44 AM

Answers

  • Hi Pakami,

    Please provide the detailed dump file as the following steps:

    Collect Minidump Files
    =================
    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
     
    If the system crash again, please refer to the following steps to collect memory dump files:
     
    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
    2. Go to your Desktop, right-click on it and create a new folder named "Dump".
    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
    5. Upload to OneDrive.

    Meanwhile, like milos said, charge the battery firstly and update your power adapter driver to see if it's helpful.


    Karen Hu
    TechNet Community Support

    • Proposed as answer by Michael_LS Monday, September 22, 2014 11:56 AM
    • Marked as answer by Michael_Martin Wednesday, September 24, 2014 7:23 PM
    Tuesday, September 16, 2014 8:17 AM

All replies

  • Charge battery first before doing anything else.

    Analyze memory dump with windbg or at least view the content with Nirsoft bsod viewer. Share your findings here.

    Regards

    Milos

    Saturday, September 13, 2014 8:42 AM
  • Hey, here is what i got form Nirsoft, lemme know if u need more info.

    ==================================================
    Dump File         : 091314-61468-01.dmp
    Crash Time        : 13/09/2014 06:57:26 a.m.
    Bug Check String  : KERNEL_DATA_INPAGE_ERROR
    Bug Check Code    : 0x0000007a
    Parameter 1       : 00000000`00000004
    Parameter 2       : 00000000`00000000
    Parameter 3       : fffffa80`04275010
    Parameter 4       : 0000004f`0385f698
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+5a540
    File Description  : 
    Product Name      : 
    Company           : 
    File Version      : 
    Processor         : x64
    Crash Address     : ntoskrnl.exe+5a540
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\WINDOWS\Minidump\091314-61468-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 9200
    Dump File Size    : 285.416
    Dump File Time    : 13/09/2014 06:59:06 a.m.
    ==================================================

    ==================================================
    Dump File         : 091314-32109-01.dmp
    Crash Time        : 13/09/2014 04:08:48 a.m.
    Bug Check String  : KERNEL_DATA_INPAGE_ERROR
    Bug Check Code    : 0x0000007a
    Parameter 1       : 00000000`00000004
    Parameter 2       : 00000000`00000000
    Parameter 3       : fffffa80`074ee010
    Parameter 4       : 00000000`223b9c44
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+5a540
    File Description  : 
    Product Name      : 
    Company           : 
    File Version      : 
    Processor         : x64
    Crash Address     : ntoskrnl.exe+5a540
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\WINDOWS\Minidump\091314-32109-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 9200
    Dump File Size    : 285.528
    Dump File Time    : 13/09/2014 04:09:51 a.m.
    ==================================================

    Edit: I was just restarting my computer because i installed windbg and it crashed again, here's the info:

    ==================================================
    Dump File         : 091314-45140-01.dmp
    Crash Time        : 13/09/2014 08:29:23 a.m.
    Bug Check String  : INTERNAL_POWER_ERROR
    Bug Check Code    : 0x000000a0
    Parameter 1       : 00000000`00000001
    Parameter 2       : 00000000`00000006
    Parameter 3       : fffffa80`0a7d2060
    Parameter 4       : 00000000`00000000
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+5a540
    File Description  : 
    Product Name      : 
    Company           : 
    File Version      : 
    Processor         : x64
    Crash Address     : ntoskrnl.exe+5a540
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\WINDOWS\Minidump\091314-45140-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 9200
    Dump File Size    : 285.416
    Dump File Time    : 13/09/2014 08:30:34 a.m.
    ==================================================

    Edit 2: It crushed again, i'm really starting to freak out since this one points to another driver:

    ==================================================
    Dump File         : 091314-76000-01.dmp
    Crash Time        : 13/09/2014 08:48:22 a.m.
    Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
    Bug Check Code    : 0x00000050
    Parameter 1       : fffff8a0`0e392dc8
    Parameter 2       : 00000000`00000000
    Parameter 3       : fffff880`00af073f
    Parameter 4       : 00000000`00000000
    Caused By Driver  : Ntfs.sys
    Caused By Address : Ntfs.sys+d458a
    File Description  : 
    Product Name      : 
    Company           : 
    File Version      : 
    Processor         : x64
    Crash Address     : ntoskrnl.exe+5a540
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\WINDOWS\Minidump\091314-76000-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 9200
    Dump File Size    : 285.416
    Dump File Time    : 13/09/2014 08:50:12 a.m.
    ==================================================

    • Edited by Pakami Saturday, September 13, 2014 11:55 AM
    Saturday, September 13, 2014 10:52 AM
  • Hi Pakami,

    Please provide the detailed dump file as the following steps:

    Collect Minidump Files
    =================
    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
     
    If the system crash again, please refer to the following steps to collect memory dump files:
     
    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
    2. Go to your Desktop, right-click on it and create a new folder named "Dump".
    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
    5. Upload to OneDrive.

    Meanwhile, like milos said, charge the battery firstly and update your power adapter driver to see if it's helpful.


    Karen Hu
    TechNet Community Support

    • Proposed as answer by Michael_LS Monday, September 22, 2014 11:56 AM
    • Marked as answer by Michael_Martin Wednesday, September 24, 2014 7:23 PM
    Tuesday, September 16, 2014 8:17 AM