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Cannot connect to shared folders on a Server 2008 r2 machine from Win 8 and Win 10 RRS feed

  • Question

  • Hi, I have a multiple windows version environment with mostly Win 7 and Win 8 and now also 2 Win 10 machines, which ultimately they will have to be updated to Win 10. I also have a server running Server 2008 r2 and a QNAP NAS. The server is main just a file server. It also runs some backup programs daily. 

    The machines with Win 7 are all fine connecting to the shared folders. Those with Win 8 can connect to them half of the time and if not they require reboots. I have just updated two of the Win 7 machines to Win 10 to test it out and now I cannot connect to the shared folders at all. I can see the server in network discovery I can also remote desktop to it. I have tried "Disabling Secure Negotiate on the client" and disabling 128bit encryption but with no success. I have been searching the web but with no other useful results (at least my poor server and windows knowledge is not enough to understand). 

    Would anyone here please help me with the situation? 

    Best regards!

    Thursday, July 30, 2015 1:04 PM

Answers

  • Hi Ngaugen,

    We could configure rules on firewall to open ports for the traffic.

    The following ports are associated with file sharing and server message block (SMB) communications:
    • Microsoft file sharing SMB: User Datagram Protocol (UDP) ports from 135 through 139 and Transmission Control Protocol (TCP) ports from 135 through 139.
    • Direct-hosted SMB traffic without a network basic input/output system (NetBIOS): port 445 (TCP and UPD).

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Leo Han Wednesday, August 12, 2015 1:07 AM
    • Marked as answer by Leo Han Monday, August 17, 2015 7:08 AM
    Tuesday, August 11, 2015 1:28 AM

All replies

  • Hi Ngaugen,

    i had similar Symptoms after doing a clean install.

    This solution worked for me:

    http://www.dedoimedo.com/computers/windows-10-network-share-access.html

    Regards

    Thursday, July 30, 2015 1:41 PM
  • Hi Bin4ryDigit,

    Thanks very much for the reply, however it doesn't seem to be the same cause as mine. I believe it has more to do with the Server rather than the client. I followed your linked instructions and that didn't work. I think my problem is more associated with the server not responding to Win 8 and Win 10 client (That roughly the error message I get). I actually tried disabling SMB but that made my sever not accessible altogether even from a Win 7 client. I just wonder if there is a guide to set the shares in Server 2008 "properly"? I only use it as a file sever here and run a daily backup job with FreeFileSync and Rsync so I really hope I won't have to upgrade to a more recent server version just because of the file sharing problem which should not even exist in the first place.

    Thanks!

    Friday, July 31, 2015 3:52 AM
  • Hi Ngaugen,

    On Windows 10 client, use IP address to connect to the shared folders directly. Is it successful?

    When connecting, what error message have you got? It could help to analyze the problem.

    Besides, are the clients joined domain?

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, August 4, 2015 6:26 AM
  • Hi Leo,

    Thanks for the reply. I have already tried connecting with IP but with no success. The error message I got is very standard: file and print sharing resource is online but isn't responding to connection attempts. The remote computer isn’t responding to connections on port 445, possibly due to firewall or security policy settings, or because it might be temporarily unavailable. Windows couldn’t find any problems with the firewall on your computer."

    I have checked these settings and they should be all fine.

    I have just checked the domain settings. On the server, it has a domain controller called: server2008.local, I believe none of my pc are set to that same domain. And therefore I have just tried with one Win 8 and one Win 10 PC, the Win 8 workstation could not be joined to the Active Directory domain while the Win 10 workstation has that domain option greyed out. To be honest I am really inexperience with Windows Server and what I need the Server to do is very simple: to share and backup files (shadow copy and FreeFileSync to other NASs) Should I just demote the Domain Controller on the Server? I will do my research on it ASAP as I am a little busy currently. Could this be the cause of all problems?

    Thanks!

    Wednesday, August 5, 2015 11:42 AM
  • Hello,

    lets check some basic settings, please post an unedited ipconfig /all from the DC/DNS server, a Windows 7 machine that works fine and a problem machine.


    Best regards

    Meinolf Weber

    MVP, MCP, MCTS

    Microsoft MVP - Directory Services

    My Blog: http://blogs.msmvps.com/MWeber

    Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.

    Twitter:  

    Wednesday, August 5, 2015 8:05 PM
  • Hi Mr. Weber, thanks for the reply, here are the configs:

    Server 2008 R2
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : Winsrv2008
       Primary Dns Suffix  . . . . . . . : fottonela.local
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
       DNS Suffix Search List. . . . . . : fottonela.local
    
    Ethernet adapter Local Area Connection:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
       Physical Address. . . . . . . . . : 00-26-B9-7E-3B-B6
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::7915:d97e:1e70:4318%10(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.99.101(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Default Gateway . . . . . . . . . : 192.168.99.1
       DHCPv6 IAID . . . . . . . . . . . : 251668153
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-D0-96-00-00-26-B9-7E-3B-B6
    
       DNS Servers . . . . . . . . . . . : ::1
                                           127.0.0.1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Tunnel adapter Local Area Connection* 8:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : isatap.{106A146B-43F9-40BC-9604-981B49749
    0F7}
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Windows 10
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : Aldrich-AsusPC
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
    
    Wireless LAN adapter Local Area Connection* 2:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
       Physical Address. . . . . . . . . : C4-85-08-19-80-21
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter Local Area Connection* 4:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
       Physical Address. . . . . . . . . : C6-85-08-19-80-21
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
    
    Wireless LAN adapter:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6235
       Physical Address. . . . . . . . . : C4-85-08-19-80-20
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::4868:a967:a6ed:5429%4(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.99.166(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : 06 August 2015 09:35:50
       Lease Expires . . . . . . . . . . : 07 August 2015 10:25:26
       Default Gateway . . . . . . . . . : 192.168.99.1
       DHCP Server . . . . . . . . . . . : 192.168.99.1
       DHCPv6 IAID . . . . . . . . . . . : 298091784
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-C7-EA-31-C4-85-08-19-80-20
       DNS Servers . . . . . . . . . . . : 192.168.99.1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Tunnel adapter isatap.{2783C8E7-9538-4308-8173-1F92141778BA}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1000:3b70:2dfc:6b35(Preferred)
       Link-local IPv6 Address . . . . . : fe80::1000:3b70:2dfc:6b35%8(Preferred)
       Default Gateway . . . . . . . . . : ::
       DHCPv6 IAID . . . . . . . . . . . : 754974720
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-C7-EA-31-C4-85-08-19-80-20
       NetBIOS over Tcpip. . . . . . . . : Disabled
    Win 7
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : AldrichLenovo-PC
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
    
    Ethernet adapter:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
       Physical Address. . . . . . . . . : 44-8A-5B-AF-57-D9
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::6125:c0d:f20d:20c4%11(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.99.62(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : 06 August 2015 09:36:16
       Lease Expires . . . . . . . . . . : 07 August 2015 09:36:16
       Default Gateway . . . . . . . . . : 192.168.99.1
       DHCP Server . . . . . . . . . . . : 192.168.99.1
       DHCPv6 IAID . . . . . . . . . . . : 239372891
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-2D-D2-81-44-8A-5B-AF-57-D9
    
       DNS Servers . . . . . . . . . . . : 192.168.99.1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Ethernet adapter VirtualBox Host-Only Network:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
       Physical Address. . . . . . . . . : 08-00-27-00-BC-1A
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::5dca:e7e3:a3ba:cca9%17(Preferred)
       Autoconfiguration IPv4 Address. . : 169.254.204.169(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.0.0
       Default Gateway . . . . . . . . . :
       DHCPv6 IAID . . . . . . . . . . . : 369623079
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-2D-D2-81-44-8A-5B-AF-57-D9
    
       DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                           fec0:0:0:ffff::2%1
                                           fec0:0:0:ffff::3%1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Tunnel adapter isatap.{484D5151-E14F-4191-A569-1A5027A02EDB}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter 9:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft 6to4 Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter isatap.{043A7AD8-E7FB-4169-A5A3-8C6389477ACE}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Win 8
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : AGNES
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
    
    Ethernet adapter 2:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2
       Physical Address. . . . . . . . . : FC-AA-14-39-04-97
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::ddee:78a1:50cb:9fb9%6(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.99.144(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : 05 August 2015 19:44:56
       Lease Expires . . . . . . . . . . : 07 August 2015 10:58:58
       Default Gateway . . . . . . . . . : 192.168.99.1
       DHCP Server . . . . . . . . . . . : 192.168.99.1
       DHCPv6 IAID . . . . . . . . . . . : 117221908
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-C9-0C-42-FC-AA-14-39-04-97
    
       DNS Servers . . . . . . . . . . . : 192.168.99.1
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Tunnel adapter isatap.{5D290868-756F-4F3D-BD62-FBC9B0960F62}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:20ca:2761:2dfc:6b35(Pref
    erred)
       Link-local IPv6 Address . . . . . : fe80::20ca:2761:2dfc:6b35%5(Preferred)
       Default Gateway . . . . . . . . . : ::
       DHCPv6 IAID . . . . . . . . . . . : 134217728
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-C9-0C-42-FC-AA-14-39-04-97
    
       NetBIOS over Tcpip. . . . . . . . : Disabled
    Thanks! I am not sure if disclosing the MACs of my machines are going to cause any security issues but I just post them here. Thanks again!


    Thursday, August 6, 2015 3:51 AM
  • Hi Ngaugen,

    Disable the firewalls on server and clients temporarily.

    Enable NetBIOS over TCP/IP on Win8 and Win10 clients. Open Properties of NIC, double click IPv4. Click Advanced and choose WINS tab. Then enable it.

    Also try this link:
    Network access: Let Everyone permissions apply to anonymous users:
    https://technet.microsoft.com/en-us/library/Cc778182(v=WS.10).aspx

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, August 10, 2015 1:29 AM
  • Hi Leo,

    Thanks for the reply. I actually tried enabling NetBIOS before but it didn't work and I have just disabled firewalls on both Server2008 R2 and Win 10 and that worked! However I am not sure if disabling Windows firewall will cause any security issue. Is there a way that I can still use the firewall while allowing my Win PC to connect to the server?

    Thanks!

    Monday, August 10, 2015 3:41 AM
  • It seems the server firewall was blocking file access from win 8 and win 10 machines. Is there any settings I can change just to get that working? Thanks.
    Monday, August 10, 2015 5:36 AM
  • Hi Ngaugen,

    We could configure rules on firewall to open ports for the traffic.

    The following ports are associated with file sharing and server message block (SMB) communications:
    • Microsoft file sharing SMB: User Datagram Protocol (UDP) ports from 135 through 139 and Transmission Control Protocol (TCP) ports from 135 through 139.
    • Direct-hosted SMB traffic without a network basic input/output system (NetBIOS): port 445 (TCP and UPD).

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Leo Han Wednesday, August 12, 2015 1:07 AM
    • Marked as answer by Leo Han Monday, August 17, 2015 7:08 AM
    Tuesday, August 11, 2015 1:28 AM
  • Dear Leo,

    Thanks, I just checked the In bound rules and I found something strange happened that's the SMB-In rules were set to block for no reason after updating from server 2008 to r2 last time. Now everything is working fine again!

    Cheers!

    Tuesday, August 11, 2015 9:52 AM