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"voice mail" email is getting into custumer Inbox as normal email with an mp3 attachment in both client and OWA. RRS feed

  • Question

  • "voice mail" email  is getting into custumer Inbox as normal email with an mp3 attachment in both client and OWA. Seems to be some issue  that the email is not delivered as a pure voice item (IPM.Note.Microsoft.Voicemail.UM).Anyone has any idea how to fix this.

    Thanks in advance .


    rajesh

    Friday, September 9, 2016 4:43 PM

All replies

  • Have you checked that the windows media player is the default player for mp3?

    regards Holger Technical Specialist UC

    • Proposed as answer by Liinus Friday, September 23, 2016 7:04 AM
    Friday, September 16, 2016 7:09 PM
  • i have seen this issue when the voice mail search folder gets corrupted. 

    go to outlook, there will be voice mail search folder if the user is UM enabled. 

    go ahead and delete it. wait for some time or close and re-open the outlook. this folder will get re-created. 

    hope this is useful:)

    • Proposed as answer by Liinus Friday, September 23, 2016 7:04 AM
    Tuesday, September 20, 2016 3:21 PM
  • Thanks Veera and Holger

    rajesh

    Wednesday, September 21, 2016 7:24 PM