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An error occurred while displaying the Updates and Recommendations View RRS feed

  • Question

  • An error occurred while displaying the Updates and Recommendations View

    we do not use a proxy and internet connection works , for some reason is does not work we get the error

    Date: 3/16/2017 1:42:39 PM
    Application: Operations Manager
    Application Version: 7.2.11822.0
    Severity: Error
    Message:

    System.Exception: An error occurred while displaying the Updates and Recommendations View.  This might be because the database query has encountered an issue or the online catalog service is down. Please wait a few minutes and try your request again. ---> Microsoft.EnterpriseManagement.Mom.Internal.UI.Administration.MPDownloadAndInstall.BusinessLogic.MPDownloadInstallException: The Microsoft Management Pack Catalog Web Service cannot be contacted at this time. There is either a problem with your Internet connection or the Web service is offline.


       at Microsoft.EnterpriseManagement.Mom.Internal.UI.Administration.MPDownloadAndInstall.BusinessLogic.CatalogServiceProxy.FindManagementPacksFromCatalog(CatalogManagementPackSearchCriteria criteria)
       at Microsoft.EnterpriseManagement.Mom.Internal.UI.Administration.MPDownloadAndInstall.BusinessLogic.CatalogTree.Refresh(CatalogManagementPackSearchCriteria criteria)
       at Microsoft.EnterpriseManagement.Mom.Internal.UI.Administration.MPDownloadAndInstall.BusinessLogic.CatalogBackingStore.RefreshCatalogData(CatalogManagementPackSearchCriteria criteria)
       at Microsoft.EnterpriseManagement.Mom.Internal.UI.Views.UpdatesAndRecommendationsView.PopulateWorkLoadList()
       --- End of inner exception stack trace ---
       at Microsoft.EnterpriseManagement.Mom.Internal.UI.Views.UpdatesAndRecommendationsView.PopulateWorkLoadList()
       at Microsoft.EnterpriseManagement.Mom.Internal.UI.Views.UpdatesAndRecommendationsView.LoadWorkLoadsJob(Object sender, ConsoleJobEventArgs args)
       at Microsoft.EnterpriseManagement.Mom.Internal.UI.Console.ConsoleJobExceptionHandler.ExecuteJob(IComponent component, EventHandler`1 job, Object sender, ConsoleJobEventArgs args)
    Microsoft.EnterpriseManagement.Mom.Internal.UI.Administration.MPDownloadAndInstall.BusinessLogic.MPDownloadInstallException: The Microsoft Management Pack Catalog Web Service cannot be contacted at this time. There is either a problem with your Internet connection or the Web service is offline.


       at Microsoft.EnterpriseManagement.Mom.Internal.UI.Administration.MPDownloadAndInstall.BusinessLogic.CatalogServiceProxy.FindManagementPacksFromCatalog(CatalogManagementPackSearchCriteria criteria)
       at Microsoft.EnterpriseManagement.Mom.Internal.UI.Administration.MPDownloadAndInstall.BusinessLogic.CatalogTree.Refresh(CatalogManagementPackSearchCriteria criteria)
       at Microsoft.EnterpriseManagement.Mom.Internal.UI.Administration.MPDownloadAndInstall.BusinessLogic.CatalogBackingStore.RefreshCatalogData(CatalogManagementPackSearchCriteria criteria)
       at Microsoft.EnterpriseManagement.Mom.Internal.UI.Views.UpdatesAndRecommendationsView.PopulateWorkLoadList()



    • Edited by LoyensLoeff Thursday, March 16, 2017 4:53 PM
    Thursday, March 16, 2017 4:33 PM

All replies

  • Same problem here.
    I have 2 customers and since yesterday there is a problem contacting Microsoft catalog web services
    on both location.
    First customer have scom 2016 and updates an recommendations view cant be opened.

    Second customer have scom 2012 and this version of scom have not updates and recommendations view
    but if I try to download management pack from catalog error appears

    Friday, March 17, 2017 7:48 AM
  • did this also happen after March 2017 updates.
    Friday, March 17, 2017 10:00 AM
  • did this also happen after March 2017 updates.

    No.

    Maybe Microsoft catalog services failed.

    https://social.technet.microsoft.com/Forums/en-US/9650d036-2c32-405a-b59d-df131f100c47/cannot-connect-to-mp-catalog?forum=operationsmanagergeneral

    Friday, March 17, 2017 10:31 AM
  • SOLVED by MS
    • Proposed as answer by Elton_Ji Thursday, April 6, 2017 2:13 AM
    Friday, March 17, 2017 12:15 PM
  • Hi Sir,

    Could you please share the solution here for us ?

    Best Regards,

    Elton


    Please remember to mark the replies as answers if they help.
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    Thursday, April 6, 2017 2:14 AM