DPM agent is not being installed on the target server RRS feed

  • Question

  • DPM agent is not being installed on the target server. Ports have to be opened on the target machine to get the agent installed. Can anyone tell me which port has to be opened to get the agent installed on target machine.

    Thursday, October 25, 2018 6:44 AM

All replies

  • Hello!

    The ports required to be opened are the following:

    TCP ports:

    • 135 (DCOM)
    • 5718 (TCP)
    • 5719 (TCP)
    • 88 (Kerberos)
    • 389 (LDAP)
    • 139 (TCP)
    • 445 (NetBIOS)

    UDP ports:

    • 35 (DNS)
    • 88 (Kerberos)
    • 389 (LDAP)
    • 137 (NetBIOS)
    • 138 (NetBIOS)

    You can find more information what these ports are for on the following link:

    Best regards,

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    • Proposed as answer by Leon Laude Sunday, October 28, 2018 11:49 PM
    Thursday, October 25, 2018 6:56 AM
  • Hi,

    Just checking to see if you have any update?

    Best regards,

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    Sunday, October 28, 2018 11:50 PM
  • Hi,

    I allowed the given ports but still there the agent is not being pushed to the target server.

    Also, I allowed all TCP and UDP ports. But the result is same.

    The error is 347: An error occurred when the agent operation attempted to create the DPM Agent Coordinator service on target server.


    Thursday, June 27, 2019 5:30 AM
  • Hi,

    This can happen if a prerequisite is missing, especially the Windows Management Framework (WMF), please refer to the article below:

    DPM Agent install fails with Error 347: An error occurred when the agent operation attempted to create the DPM Agent Coordinator service

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    Thursday, June 27, 2019 5:32 AM
  • Thanks

    But the problem is that SCDPM server is 2016 and the target server is having Windows Server 2008.

    So, WMF version will be used for WS2008 3.0 not 4.0.

    Am I right?

    Thursday, June 27, 2019 10:23 AM
  • You will need to upgrade the WMF to 4.0 on your Windows Server 2008 server.

    You can download it from here:
    Windows Management Framework 4.0

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    Thursday, June 27, 2019 10:30 AM
  • When running the update for WMF (Windows8-RT-KB2799888-64x ),

    The following is the message received;

    The update does not apply to your system.


    Thursday, June 27, 2019 11:24 AM
  • Apologies, you were using Windows Server 2008 non-R2, I missed that, the WMF 4.0 is for Windows Server 2008 R2 or above.

    You need to make sure you have .NET Framework 4.0 or newer installed as well:

    Microsoft .NET Framework 4.5.2 (Offline Installer) for Windows Vista SP2, Windows 7 SP1, Windows 8, Windows 8.1, Windows Server 2008 SP2, Windows Server 2008 R2 SP1, Windows Server 2012 and Windows Server 2012 R2

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    Thursday, June 27, 2019 11:34 AM
  • Still the issue is the same.

    Now I am trying to install the agent manually, but there is another error occurring i.e. 

    Installation of a knowledge base article 975759 has failed. This is required for
     the DPM agent to function correctly.
    Install knowledge base article 975759 from
    d=184897, and then try installing the DPM Agent again.
    Check log files in [WINDIR]Temp\MSDPM*.LOG
    Press Enter key to close the window


    Saturday, June 29, 2019 5:03 AM
  • What does the log say?

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    Saturday, June 29, 2019 12:47 PM
  • Did not find the error but found this;


    Please find the error logs;

    0E10 13F8 06/30 05:48:11.118 06 bootstrapmsihelper.cpp(1370)   NORMAL OS version more than or equal to Win2K3SP2.
    0E10 13F8 06/30 05:48:11.118 06 bootstrapmsihelper.cpp(1401)   NORMAL Querying for DPMRA with Upgrade code: {EFF053DE-592F-5574-9AA3-64662A944952}
    0E10 13F8 06/30 05:48:11.118 06 bootstrapmsihelper.cpp(497)   NORMAL The agent bootstrapper is installing prerequisite KBs (KB975759)
    0E10 13F8 06/30 05:48:14.597 06 bootstrapmsihelper.cpp(302)   NORMAL The KB975759 is not found
    0E10 13F8 06/30 05:48:14.598 06 bootstrapmsihelper.cpp(325)   NORMAL Launching Process C:\Windows\System32\wusa.exe "C:\Windows\Microsoft Data Protection Manager\DPM\ProtectionAgents\AC\\Windows6.0-KB975759-x64.msu" /quiet /norestart
    0E10 13F8 06/30 05:48:18.663 06 bootstrapmsihelper.cpp(362)   WARNING Process KB975759 failed with exit code 1
    0E10 13F8 06/30 05:48:18.663 06 bootstrapmsihelper.cpp(393)   WARNING Failed: Hr: = [0x80004005] LaunchAndWaitForProcess returned
    0E10 13F8 06/30 05:48:18.663 06 bootstrapmsihelper.cpp(531)   NORMAL Hr: = [0x80004005] KB975759 installed returned
    0E10 13F8 06/30 05:48:18.663 06 bootstrapmsihelper.cpp(535)   NORMAL Hr: = [0x80004005] KB install failed, converting this to E_COORD_KB975759_FAILED
    0E10 13F8 06/30 05:48:18.663 06 bootstrapmsihelper.cpp(386)   WARNING Failed: Hr: = [0x80004005] : Encountered Failure: : lVal : hr
    0E10 13F8 06/30 05:48:18.663 06 bootstrapmsihelper.cpp(552)   WARNING Failed: Hr: = [0x80990a1c] InstallPrereqKBs failed
    0E10 13F8 06/30 05:48:18.664 06 bootstrap.cpp(100)   WARNING Failed: Hr: = [0x80990a1c] InitializeAC failed
    0E10 13F8 06/30 05:48:18.664 03 service.cpp(298) [00000000000BF980]  ACTIVITY CService::AnnounceServiceStatus
    0E10 13F8 06/30 05:48:18.665 06 bootstrapmsihelper.cpp(536)   WARNING Failed: Hr: = [0x80990a1c] : Encountered Failure: : lVal : (HRESULT)0x80990A1C
    0E10 13F8 06/30 05:48:18.665 06 bootstrap.cpp(64)   WARNING Failed: Hr: = [0x80990a1c] : Encountered Failure: : lVal : InstallPrereqKBs(true )
    0E10 13F8 06/30 05:48:18.665 06 dlsac.cpp(27) [00000000000BF980]  WARNING Failed: Hr: = [0x80990a1c] : Encountered Failure: : lVal : InitializeAC()
    0E10 13F8 06/30 05:48:18.665 03 service.cpp(109) [00000000000BF980]  WARNING Failed: Hr: = [0x80990a1c] : Encountered Failure: : lVal : OnServiceStartEvent()
    0E10 2490 06/30 05:48:18.665 31 dllmain.cpp(18)   NORMAL VssRequestorDLL: DLL_PROCESS_DETACH
    0E10 2490 06/30 05:48:18.665 22 dllmain.cpp(18)   NORMAL VHDxWrapper: DLL_PROCESS_DETACH


    Sunday, June 30, 2019 6:09 AM
  • The DPM agent installer is failing because a prerequisite is missing, the installer is trying to retrieve the Windows6.0-KB975759-x64.msu, I checked both the Microsoft Update Catalog and the KB article page and this hotfix is no longer available, so this is why it's failing.

    This hotfix is however found on the DPM 2016 installation media in the following location:

    X:\SC 2016 SCDPM\DPM2012\setup\redist\Windows6.0-KB975759-x64.msu

    Try copying the the Windows6.0-KB975759-x64.msu to your Windows Server 2008 server and install it manually from an elevated Command Prompt, then try installing the DPM agent again.

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    • Proposed as answer by Leon Laude Tuesday, August 27, 2019 1:36 PM
    Sunday, June 30, 2019 9:32 PM
  • It is also important to open firewall on the destination server otherwise you wont be able to push the agent.

    You can use the command bellow. It will allow all communication from the DPM server to the destination server. Make sure to insert your DPM server IP at the end!

    netsh advfirewall firewall add rule name="Allow DPM Remote Agent Push" dir=in action=allow service=any enable=yes profile=any remoteip=your_dpm_server_ip

    The rule can be disabled/deleted once the agent is installed.

    Tuesday, August 27, 2019 1:35 PM