locked
How can i fix the blue screen of death? RRS feed

  • Question

  •  on my vista laptop it has done it 5 times in the past 3 hours is there anyway to fix it?


    well it goes off inbaout a secondbut i manage to read this at the top

    page fault in non page area
    • Edited by XEmThX Tuesday, April 14, 2009 9:44 AM
    Monday, April 13, 2009 6:28 PM

Answers

  • Hi,

     

    Thank you for your post.

     

    With regard to this BSOD issue, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    I hope the problem will be resolved soon. Thanks!


    Nicholas Li - MSFT
    Wednesday, April 15, 2009 4:43 AM
    Moderator
  • Hi,

    Please check your RAM. Could be a faulty module.
    Let memtest run about 1 or 2 hours.

    Memtest 86+: http://www.memtest86.com/download.html
    Wednesday, April 15, 2009 12:39 PM

All replies

  • Hi,

    and what does the BSoD say? We need some info.
    Tuesday, April 14, 2009 9:27 AM
  • Hi,

     

    Thank you for your post.

     

    With regard to this BSOD issue, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    I hope the problem will be resolved soon. Thanks!


    Nicholas Li - MSFT
    Wednesday, April 15, 2009 4:43 AM
    Moderator
  • Hi,

    Please check your RAM. Could be a faulty module.
    Let memtest run about 1 or 2 hours.

    Memtest 86+: http://www.memtest86.com/download.html
    Wednesday, April 15, 2009 12:39 PM