Hi sirs,
in my organization we were using very a simple Form to fill and open new incidents. It's far from a full ITIL implementation, but it has done it's job very well for many years. Now we intent to use Service Manger which is very complete in term of ITIL process
and all that.
The problem is that we do not want to use a BigBang aproach while introducing this tool. We would like this transition to be smooth. I mean, is it possible to change the default 3-step open incident process into a simple page with categories and the button
(shown, by default, in the last step) which shows FORMULAR?
If I could not make my self understood, I may send you a printscreen, if you will.
Thanks.
-- leoh