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Customize portal in Service Manager - Make it simpler RRS feed

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    Hi sirs,

    in my organization we were using very a simple Form to fill and open new incidents. It's far from a full ITIL implementation, but it has done it's job very well for many years. Now we intent to use Service Manger which is very complete in term of ITIL process and all that.

    The problem is that we do not want to use a BigBang aproach while introducing this tool. We would like this transition to be smooth. I mean, is it possible to change the default 3-step open incident process into a simple page with categories and the button (shown, by default, in the last step) which shows FORMULAR? 

    If I could not make my self understood, I may send you a printscreen, if you will.

    Thanks.

    -- leoh

    Monday, December 9, 2013 12:17 PM

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    Hi,

    Sorry but the webportal can't do this out of the box.

    But if you just want to use just the open icident form, you can try to create a simple form with SharePoint and using Orchestrator to transfert the incident to SCSM.

    Or you can try to contact Cireson (http://www.cireson.com/business/self-service-portal-for-system-center-service-manager/)

    Remy BOVI

    • Proposed as answer by BOVI Rémy Monday, December 9, 2013 1:07 PM
    Monday, December 9, 2013 1:07 PM
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    Hi Leonardomachado

    Remy's answer above is a good one.  The Cireson offering isn't available just yet, but Syliance do have an offering too.

    Alternatively, a short-term fix might be to simply create some static links (from your intranet maybe) which short-cut directly to the request offering that you want.  So a user would click the link, and be taken straight to filling in the form.  You can obtain the URL for this by clicking through the request until you get to the form, and then grabbing this from the address bar in the browser.

    HTH

    Cheers

    Shaun

    Monday, December 9, 2013 4:29 PM