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Mobile phone cannot sign in SFB. RRS feed

  • Question

  • I deployed a new SFB environment (1DC, 1 STD), SFB user can signin on desktop, however cannot sign in on mobile with internal wifi, how can I make it available?
    Friday, January 31, 2020 6:54 AM

All replies

  • Hi Panda,

    If you want to have Skype for Business Server functionality on mobile device, you need to deploy Mobility feature. Once it's deployed, your users can connect to your Skype for Business Server deployment using supported iOS, Android and Windows Phone mobile devices.

    The following diagram illustrates the flow of mobile application web requests for the Mobility Service and for the Autodiscover Service when using an internal and external DNS configuration.

    There are four services that comprise Mobility.

    * Unified Communications Web API (UCWA)

    * Mobility service (MCX)

    * Autodiscover service

    * Push notification service

    You can learn more about how to plan, deploy and configure mobility for Skype for Business server as the following links:

    https://docs.microsoft.com/en-us/skypeforbusiness/plan-your-deployment/mobility

    https://docs.microsoft.com/en-us/skypeforbusiness/deploy/deploy-and-configure-mobility


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, January 31, 2020 8:12 AM
  • Hi Panda,

    Is there any update on this case?

    Please feel free to drop us a note if there is any update.

    Have a nice day!


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Friday, February 7, 2020 10:09 AM