locked
Error Code RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I can't install Windows 10

    It runs through the download & spits out "can't install - error code 80070002"

    Yet everytime I turn on it asks me to download windows 10??

    Saturday, December 26, 2015 4:37 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi B5in5y,

    The main issue is that it is not available to upgrade to Windows 10, right?

    "80070002" usually means "Object not found".
    We could also try to upgrade with a Windows 10 ISO. We could download the Windows 10 installation ISO here. Boot from the Windows 10 ISO and choose "Upgrade" install.
    Get Windows 10
    https://www.microsoft.com/en-us/software-download/windows10

    Before we do the upgrade, please ensure the machine has got the latest updates and open an administrator command line to run "sfc /scannow"(Windows 7) or "dism /online /cleanup-image /restorehealth" to check the health of system files. Unplug all the external devices during the upgrade process. Turn off the antivirus software or uninstall it completely.
    To isolate the third party service conflict issue, we could do the upgrade in a clean boot environment.
    How to perform a clean boot in Windows
    https://support.microsoft.com/en-us/kb/929135

    If the issue persists, please check the setup.log(C:\$WINDOWS.~BT\Sources\Panther) (hidden)for more information to troubleshoot this issue. If you have troubles in analyzing the log, please upload it to OneDrive and paste the link here. We will try to analyze the log for you.

    Best regards

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, December 28, 2015 8:23 AM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

      That usually indicates a problem with your installed system.

      I would run sfc /scannow and/or DISM system health checks.

    http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html

    Bill

    Saturday, December 26, 2015 5:51 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi B5in5y,

    The main issue is that it is not available to upgrade to Windows 10, right?

    "80070002" usually means "Object not found".
    We could also try to upgrade with a Windows 10 ISO. We could download the Windows 10 installation ISO here. Boot from the Windows 10 ISO and choose "Upgrade" install.
    Get Windows 10
    https://www.microsoft.com/en-us/software-download/windows10

    Before we do the upgrade, please ensure the machine has got the latest updates and open an administrator command line to run "sfc /scannow"(Windows 7) or "dism /online /cleanup-image /restorehealth" to check the health of system files. Unplug all the external devices during the upgrade process. Turn off the antivirus software or uninstall it completely.
    To isolate the third party service conflict issue, we could do the upgrade in a clean boot environment.
    How to perform a clean boot in Windows
    https://support.microsoft.com/en-us/kb/929135

    If the issue persists, please check the setup.log(C:\$WINDOWS.~BT\Sources\Panther) (hidden)for more information to troubleshoot this issue. If you have troubles in analyzing the log, please upload it to OneDrive and paste the link here. We will try to analyze the log for you.

    Best regards

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, December 28, 2015 8:23 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi B5in5y,

    How about the issue, is there anything to update?

    If the issue has been resolved by yourself, it would be much appreciated if you would share the troubleshoot experience here and mark the case. It would be much useful for the person who will come across the similar issue in the future.

    If the issue was resolved by the replies in this thread, please remember to click “Mark as Answer” on the post that helps you.

    Best regards

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, January 5, 2016 8:25 AM