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How to force Internet Explorer 11 reinstallation after failure (detection issue)? RRS feed

  • Question

  • Hi,

    I got a problem with the Internet Explorer 11 installation I received through Windows Update. It is on a Windows 7 x64 SP1 computer.

    The installation failed, and Internet Explorer 11 doesn't appear under the Show Installed Updates section of Programs and Features.

    Because of that, Windows Update tries to re-run the update, but keeps failing everytime.

    My first idea was to download the IE 11 installer for Windows 7 x64 from Download Center and launch it; it fails with the error message "A more recent version of Internet Explorer is already installed".

    When launching IE, effectively, the version is 11.0, but if I try to install an update for IE, like an IE 11 language pack or just a security update, it fails saying it doesn't apply to this system.

    So basically, the IE installer detection logic says IE 11 is installed, while Windows Update says it is not, as for other updates related to IE 11. I have a tendency to believe Windows Update since it doesn't appear in Show Installed Updates.

    I tried removing the HKLM\Software\Microsoft\Internet Explorer registry key and its equivalent under SYSWOW64, no result. I also deleted the iexplore.exe file under Program Files\Internet Explorer and Program Files (x86)\Internet Explorer, no result. Removing those files is not easy since you have to take ownership on each of them because of the default permissions that are very tight.

    Does someone knows the detection logic of the IE 11 installer and tell me what I must do to force it to run and reinstall everything? Or someone who got the same issue and was able to recover from it?

    I repeat, no need to tell me that I must remove it from Installed Updates under Programs and Features first, it is not there and this is probably why Windows Update tries to reinstall it every time.

    Tnx for help

    Patrick

    Tuesday, December 24, 2013 12:49 AM

Answers

  • it sounds like IE11 is partially installed.
    you may have some success by performing this uninstall method (expect a couple of warnings/errors during the process)

    Open an elevated CMD console (Run as administrator)

    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Tuesday, December 24, 2013 1:02 AM

All replies

  • it sounds like IE11 is partially installed.
    you may have some success by performing this uninstall method (expect a couple of warnings/errors during the process)

    Open an elevated CMD console (Run as administrator)

    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Tuesday, December 24, 2013 1:02 AM
  • Hi,

    To check which packages about internet explorer exsits in %WINDIR%\servicing\Packages, please run the following command in command prompt.

    cd %WINDIR%\servicing\Packages

    dir Microsoft-Windows-InternetExplorer-*.*.mum

    And post the result here.

    Thanks!


    Andy Altmann
    TechNet Community Support

    Wednesday, December 25, 2013 7:14 AM
    Moderator
  • Tnx for the information Don.

    The computer having the issue is not mine and I can't access it for now (even remotely), but as soon I have a chance, I will give it a try and see if I can force the removal of the partially installed package.

    Patrick

    Friday, December 27, 2013 7:18 AM
  • Hi Andy, I'm having similar problems, and I can post the result of your request.

    I uninstalled IE11 after having read that this was the cause of another issue (which it turned out not to be...). As it did not help, I did uninstalled IE10. Then IE9, thinking after that there would be nothing. Wrong... the system came up with an IE8 in the windows updates list and of course... I tried to remove it. 

    Now I'm trying to wind back all this silly thing and I'm completely stuck, as windows update hangs, and many other issues.

    The result of the dir command you ask is here:

    QUOTE

    2013-10-15  03:03 AM             2,731 Microsoft-Windows-InternetExplorer-LanguagePack~31bf3856ad364e35~amd64~de-DE~11.2.9600.16428.mum
    2013-10-15  03:03 AM             2,738 Microsoft-Windows-InternetExplorer-LanguagePack~31bf3856ad364e35~amd64~fr-FR~11.2.9600.16428.mum
    2013-10-15  03:05 AM             2,725 Microsoft-Windows-InternetExplorer-LanguagePack~31bf3856ad364e35~amd64~nl-NL~11.2.9600.16428.mum
    2010-11-20  10:37 PM             1,575 Microsoft-Windows-InternetExplorer-Optional-Package-wrapper~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.mum
    2010-11-20  08:43 PM             1,614 Microsoft-Windows-InternetExplorer-Optional-Package-wrapper~31bf3856ad364e35~amd64~~6.1.7601.17514.mum
    2013-10-15  03:03 AM             1,452 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~de-DE~11.2.9600.16428.mum
    2010-11-20  10:38 PM             1,509 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~de-DE~8.0.7601.17514.mum
    2014-06-20  04:08 PM             1,449 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~11.2.9600.16428.mum
    2010-11-20  10:37 PM             1,512 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7601.17514.mum
    2013-10-15  03:03 AM             1,457 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~fr-FR~11.2.9600.16428.mum
    2010-11-20  10:38 PM             1,519 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~fr-FR~8.0.7601.17514.mum
    2013-10-15  03:05 AM             1,442 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~nl-NL~11.2.9600.16428.mum
    2010-11-21  02:07 AM             1,505 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~nl-NL~8.0.7601.17514.mum
    2013-10-14  05:40 PM             1,646 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~11.2.9600.16428.mum
    2010-11-20  08:42 PM             1,513 Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7601.17514.mum
    2014-06-20  04:12 PM             1,606 Microsoft-Windows-InternetExplorer-Package-MiniLP~31bf3856ad364e35~amd64~en-US~11.2.9600.16428.mum
    2014-06-20  04:12 PM             1,769 Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428.mum
    2010-11-20  10:38 PM             1,295 Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~de-DE~8.0.7601.17514.mum
    2014-06-20  04:08 PM             2,765 Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~en-US~11.2.9600.16428.mum
    2010-11-20  10:37 PM             1,295 Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~en-US~8.0.7601.17514.mum
    2010-11-20  10:38 PM             1,295 Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~fr-FR~8.0.7601.17514.mum
    2010-11-21  02:07 AM             1,295 Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~nl-NL~8.0.7601.17514.mum
    2013-10-14  05:40 PM             1,274 Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~11.2.9600.16428.mum
    2010-11-20  08:42 PM             1,258 Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~8.0.7601.17514.mum
    2013-10-14  05:40 PM             2,290 Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~11.2.9600.16428.mum

    UNQUOTE.

    Can you make out something of this.  I feel like a child trapped with the hand in the cookies...

    Wednesday, September 24, 2014 6:45 AM
  • The batch file command presented here executes and throws the following errors and does not remove IE11 in the Win7/64bit environment.

    Error Messages are of two kinds:

    "Operation Failed with"

    (1) "0x80070005

    Access is denied"

    (2) "0x8007312

    The component store has been corrupted"

    All six commands generated threw errors.

    Only the fourth threw error (2), the rest (five) threw error (1)

    IE11 is exhibiting behavior of a malware invasion with random occurrences of fake Google Screens that deny access to produce search results.  Google also sends protest messages as well.  Fixit and other conventional methods do not clear the problem.  Help please!  WHG




    • Edited by wgeiger Wednesday, November 4, 2015 2:57 AM
    Wednesday, November 4, 2015 2:13 AM
  • .....IE11 is exhibiting behavior of a malware invasion with random occurrences of fake Google Screens that deny access to produce search results.  Google also sends protest messages as well.  Fixit and other conventional methods do not clear the problem.  Help please!  WHG

    Hi. If you suspect malware, rather than attempting an uninstall of IE11, recommend you instead use malware/virus removal techniques.

    You could try the Microsoft safety scanner or Malwarebytes or similar infection-cleaners.

    http://www.microsoft.com/security/default.aspx


    Don [doesn't work for MSFT, and they're probably glad about that ;]

    Wednesday, November 4, 2015 7:36 AM